Search results for: 'Field services Management'

2020 was a disruptive year for the entire world and for the unified communications-as-a-service (UCaaS) and cloud meetings landscape in Latin America and the Caribbean. While these markets were negatively impacted by a tremendous economic downturn along with the loss of millions of jobs (potential users), the demand for remote enterprise communicat...

As cloud migration and adoption continue to grow, enterprises are increasingly deploying a hybrid environment, comprising public and private, on-premises and hosted infrastructure resources. With the aid of versatile hybrid cloud platforms that support common management and orchestration across different deployment models, enterprises have gained v...

Advanced market maturity is resulting in a slower installed base and revenue growth because of slower adoption among more conservative buyers and net new seats representing a smaller percentage of the base. However, strong recognition of UCaaS benefits including improved operational agility, business continuity, and enhanced remote/hybrid workforce...

In an increasingly independent, mobile and do-it-yourself world, healthcare alone remains rooted in a centralized, professional-controlled setting. However, emerging global megatrends necessitate the need for decentralization of healthcare services and patient empowerment. This research service showcases emerging trends in home healthcare and throw...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

The private market insight talks about the MEP industry in India; estimates the market size, opportunity areas, drivers and restraints, key challenges, and success factors.

This study provides overview of the Mega Trends that are likely to have an impact on the health and wellness of the patient world in 2020. The four interlinked scenariosgo green, digital backbone, personalised healthcare, and openness and transparency - have been discussed. These four have been shortlisted among the others because greener products...

Hosted IP telephony has been available in the North American market since about 2000 but has gained only limited penetration thus far. Businesses are attracted to hosted IP telephony for the additional capabilities it offers such as unified communication and find me/follow me. This study includes a discussion of market drivers and challenges, mar...

Cloud meetings enable multi-party audio and video conferencing along with content sharing over the internet in real time. Cloud-based team collaboration software allows communications using real-time messaging, group chat, file sharing, shared calendaring, project coordination, and audio-video communications for one-on-one and group interactions. ...