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16 May 2023  |  Global  |  Customer Research
Programmable Communications Outlook and Opportunities
API Driven Communications Power Next Generation Customer and Employee Experiences
Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...
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28 Apr 2022  |  Global  |  Market Research
Growth Opportunities in the Global Managed Detection and Response Market
In a Rapidly Evolving Market—MDR Unlocks the Power of Growth Through Collaboration and Flexibility
Over the past decade, security incidents have increased in frequency and sophistication. A growing number of cyberattacks are sponsored by nation-states, while the attack surface continues to expand in a time of rapid digitalization. Organizations find it increasingly difficult to keep up to date with new developments in cybersecurity and to secure...
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22 Jul 2021  |  North America  |  Market Research
Global Visual Engagement Tools Growth Opportunities
Innovative Visual Communications Technologies Drive Transformational Growth
Businesses are increasingly required to provide responsive and adaptable customer service by answering questions, solving problems, and giving advice to customers in a conversational, human, and effective way. With the increase in the number of smartphones and other connected devices with cameras, and millennials becoming a significant consumer seg...
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29 Feb 2024  |  Global  |  Frost Radar
Frost Radar™: Managed Detection and Response, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
Managed detection and response (MDR) is a threat detection and response powerhouse and enjoys incredibly high adoption and rapid growth across the cybersecurity industry. MDR solutions are equipped with in-built capabilities to deliver extensive visibility over the environment and advanced detection of the most pervasive threats. It has become the ...
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17 Aug 2020  |  North America  |  Market Research
5G and Edge Computing—Cloud Workloads Shifting to the Edge, Forecast to 2024
Multi-access Edge Computing (MEC) Deployments to Proliferate as Applications Demand Decentralized Computing
The term 'Edge Computing' refers to computing that pushes intelligence, data processing, analytics, and communication capabilities down to where the data originates, that is, at network gateways or directly at endpoints. The aim is to reduce latency, ensure highly efficient networks and operations, as well as service delivery and an improved user e...
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27 Nov 2020  |  Global  |  Frost Radar
Frost Radar™: Global Electric Vehicle Charging Infrastructure Market, 2020
A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines
Many surveys conducted across the globe indicate one common issue tied to electric vehicles (EVs): drivers fear not finding a suitable charging station when needed. Globally, increasing demand for EVs has created significant need for more charging points. About 7.3 million chargers are active across the world (as of 2019), of which, nearly 6.5 mill...
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25 Sep 2015  |  North America  |  Market Research
Enterprise Data Storage Market Insights
Future Technologies and Trends Will Drive Market Growth
This market insight identifies and discusses the current state of the enterprise data storage market. It highlights the major trends that characterize the market at present as well as the future technological trends that are expected to influence it. It identifies the effects of these trends on data centers globally. The study also analyzes the bus...
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20 Jun 2023  |  North America  |  Market Research
Hospitals of the Future—Role of Emerging Technologies
5G, Cloud, Edge Computing, and the Internet of Things (IoT) Form the Backbone of Future Hospitals
Hospitals of the Future is an evolving study that visualizes how hospitals will deliver care by 2030. As healthcare systems emerge from the shadow of the COVID-19 pandemic, they face issues such as patient-activated care pathways, workforce burnout and shortage, negative operating margins, emerging competition from alternative care sites, sustainab...
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26 Aug 2025  |  North America  |  Market Research
English Proficiency 2.0: The Growth Accelerator for Nearshore CX Management
Why English Speaking Agents are Key to Provider Success in the Region
TThis Frost & Sullivan analyst perspective presents a broad overview of Business Process Outsourcing (BPO) market demand for English proficiency for call volumes originating from the United States. It highlights the key industry trends. This market insight will provide insights into the background, trends and context for creating successful next ge...
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08 Sep 2022  |  North America  |  Market Research
Customer Experience Outsourcing Services Market in North America, Forecast to 2028
Finding the Right Mix between Humans and Technology Spurs Growth Opportunities for Outsourcers
The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...
$4,950.00