Search results for: 'data software'

Robot-assisted surgery offers significant promise in driving down treatment costs and addressing the healthcare industry’s increasing burden of lifestyle-related diseases and demand for affordable care. Next-generation surgical robotics technology and surgical navigation systems complement and extend surgeons’ ability to minimize surgical variabili...

This Frost & Sullivan study explores the lighting industry's dynamic landscape, with a focus on the adoption of digital technologies to revolutionize lighting systems for built environments. Frost & Sullivan estimates the market to grow at a compound annual growth rate (CAGR) of 18.4% between 2022 and 2028. The escalating global demand for energy-...

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center ...

Generative artificial intelligence (GenAI) has gained attention as an emergent area of artificial intelligence in which machines autonomously create novel content similar to the input data on which they were trained. Powered by advanced algorithms and neural networks, GenAI creates images, text, music, and more. This ability has caught the attentio...

Decarbonization, digital transformation, and technology innovation have accelerated significantly in the past five years. The global energy industry is experiencing an unprecedented transition, and this change is bringing exciting new growth opportunities to the oil and gas (O&G) sector. Digital technology and new business models are driving the...

Along with healthcare, retail was one of the industries most impacted by the COVID-19 pandemic, which forced rapid change and innovation because retail goods and services are often necessities in peoples lives, not nice-to-haves as seen in the travel and hospitality sectors, for example. In some of these verticals, customers slowed down or stopped...

Smartphone-based point-of-care (POC) diagnostics are rapidly emerging as medical diagnostics, enabling remote or self-monitoring tools for general wellness and a range of health conditions. Smartphones enable low-cost, rapid, and handy POC diagnostics. Intrinsic sensors of smartphones or extrinsic sensing devices working with intelligent data analy...

08 Aug 2024  |  Global  |  Customer Research

CX Growth Opportunities in the Travel & Hospitality Industry 2024 to 2025

Customer Perspectives

Infographics

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In 2023, the pent-up demand for travel boosted spending in this industry to almost back to pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, air and ground transportation, accommodations, and dining prices are high. Revenue growth is also expected due to more consumers spendi...

The education sector has seen significant technology-driven transformation. Innovations like communication and collaboration solutions have enriched traditional classrooms by providing access to diverse content and engaging learning environments. Multimedia tools and learning management systems aid comprehension and retention, while virtual and aug...