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This Frost Radar™ examines the Asia-Pacific customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services ...

10 Jun 2026  |  Global  |  Frost Radar

Frost Radar™: AR-Centric Augmented Connected Worker Platforms, 2026

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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As manufacturers confront the realities of a skilled labor shortage, augmented connected worker (ACW) platforms can be a key ally in training a new workforce and strengthening employee retention through comprehensive upskilling, skills management tools, and assistance throughout workers’ shifts. Platforms that have a strong foundation of augmented ...

The global paints and coatings industry is being redefined by sustainability imperatives, with particular emphasis on paint recycling as an emerging focus area. However, the transition toward circular practices remains uneven, as diverse structural, technical, and system-level challenges persist across markets. This report examines the evolving lan...

The recyclable and biodegradable plastics sector is entering into a new phase focused on application-specific circularity, system-fit design, and credible end-of-life solutions. Recyclable platforms such as polyethylene terephthalate (PET), polyethylene (PE), and polypropylene (PP) are growing rapidly due to improved collection systems and increase...

Customer experience (CX) platforms serve as the operational and intelligence layer through which organizations manage, orchestrate, and continuously optimize customer interactions across every channel and touchpoint. As contact centers evolve beyond traditional voice interactions to include digital self-service, AI-driven resolutions, and proactive...

Healthcare organizations are expanding their digital environments across cloud infrastructure, connected medical devices, applications, identities, operational technology, and distributed care settings, creating a broader and increasingly interconnected attack surface. Cybersecurity is, therefore, evolving beyond IT and data protection to play an i...

A customer experience platform (CXP) brings order to the complexity of modern customer interactions, covering multiple channels and touchpoints to deliver a journey that is seamless, consistent, and personalized. Providers featured in this Frost Radar™ analysis offer a full-fledged native CXP that includes contact center software, AI, omnichannel e...

Wireless network test equipment is used to evaluate wireless signals based on a variety of criteria, including network availability, connectivity, and utilization. The market includes equipment and solutions used to test and validate the integrity of cellular wireless networks. AI is becoming central to how modern wireless networks are built, opera...

This report emerges as the evolution of an integrated cloud manipulation management system as complementary technology for employer cloud manipulation management systems to enable businesses to manage increasingly distributed workloads in public, private, hybrid, edge, and sovereign clouds in one management system as businesses adopt strategic usag...