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With the COVID-19 pandemic severely hampering demand for air travel, the global aircraft utilization rate has declined steeply. This utilization rate is highest for narrow-body aircraft followed by regional jets, wide-body aircraft, and turboprop aircraft, which signifies that air travel demand for short-haul routes is higher than for long-haul rou...

31 Jan 2022  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

As digitalization enables the rapid embrace of digital devices, there has also been a parallel increase in illicit and criminal activities committed through these new devices and systems. Law enforcement agencies must adapt their operations to include the ability to access and analyze these devices while integrating new tools to keep pace with crim...

Drones and robotics are automating labor-intensive processes. As digital innovations continue to evolve, they are transforming the agricultural sector, boosting efficiency, sustainability, and profitability. Precision agriculture integrates GPS technology with data analytics to optimize crop yields, while drones equipped with optical payloads effic...

The Mobility Technology Opportunity Engine (TOE) covers innovations pertaining to EV Battery Health Diagnostics, EV Charging, Single-chip LiDAR, and Mobility Platforms. Some of the innovations profiled include Automated Battery Replacement and Health Diagnostics for Electric Vehicles, Digital Business Management Platform for Truckers, Single-chip L...

Customers across industries are demanding multifunctional coating technologies that provide enhanced and extended protection of substrates in various end-use applications. In particular, nanocoatings will see increased adoption from industries such as automotive, oil and gas, and consumer electronics that seek innovative protective properties. Both...

As the North American unified communications-as-a-service (UCaaS) market matures and competition intensifies, it is becoming increasingly important for market participants to accelerate innovation and develop sustainable growth strategies. This market analysis provides a perspective on key market trends as well as an assessment of 30 growth and inn...

Purpose-built vehicles (PBVs) represent the new breed of customized vehicle development. Unlike custom-built vehicle manufacturing processes, in which few alterations are made to existing vehicle models, PBVs are customized from the design phase to suit the application in which the vehicle will be deployed in the future. The PBV market is fragm...

This Frost Radar™ reveals the positioning of key companies in the Latin American customer experience (CX) platforms industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. CX platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire custom...