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From its conception in the 1950s to early 2023, artificial intelligence (AI) underwent a series of improvements, from machine learning (ML) to deep learning (DL), which enabled it to mimic human responses (conversational AI), identify images (computer vision), and generate digital text, images, audio, and video, among other content types (generativ...

South Korean contact center applications market generated revenue growth of 6.2%, with market revenue of $58.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...

The Australian contact center applications market generated revenue growth of 6.9%, with market revenue of $147.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) captures developments related to Artificial Intelligence, Generative AI, Edge AI. These technologies empower users to provides visual development tools, and business process management features, enabling rapid deployment of applications. This flexibility hel...

The battery recycling industry is an upcoming growth opportunity as it is undergoing rapid transformation driven by constant innovations that unlock significant economic value for recycled batteries. Novel processes have emerged to address challenges such as the extraction of critical materials, reducing environmental impact, and enhancing recyclin...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) highlights breakthrough innovations across conversational AI, multimodal intelligence, edge computing, wearable tech, spatial analytics, and enterprise AI platforms. Notable developments include AI-powered multi-agent orchestration for enterprise workflows, ...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

GenAI refers to algorithms and machine learning models used to create content, including text, audio, images, video, and code. To be a component of the IoT, Frost & Sullivan considers any product, application, or service must be part of a larger solution that comprises these 4 elements: Objects virtualized and imbued with data measurement ca...

21 Oct 2022  |  North America  |  Market Research

Automation and Artificial Intelligence Propel North American Mobile Field Service Management (FSM) Market

Predictive Service, Mobile Access, Powerful Networks Drive Growth Opportunities

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Key Issues Addressed

Mobile field service management software solutions continue to be a popular area of digital investment, bringing real-time guidance to workers on the front line and providing valuable information and feedback to supervisory and administrative staff. For the purposes of this 2022 study, mobile field service management (FSM) applications are defin...