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This research service focuses on the United States (US) Department of Defense (DoD) artificial intelligence (AI) contracting information for research, development, test, and evaluation (RDT&E); procurement; and services. The analyst has segmented contracting data by military department and overall leading firms. The data and insight provided are ca...

Recent global crises, including the COVID-19 pandemic, geopolitical unrest, and the threat posed by global warming, have exposed the need for robust and risk-proof supply chain operations. These factors make building a resilient supply chain ecosystem a strategic imperative. Automation enhances supply chain visibility, promotes collaboration, and o...

Customer experience (CX) platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized experiences. Providers must have a full-fledged contact center offering to be featured on this Frost Radar™. Adjacent solution pro...

The study offers an overview of the impact of COVID-19 on select medical devices. The deferral of elective procedures due to COVID-19-related measures has affected the cardiovascular medical device market. While some cardiovascular procedures are considered urgent, others have been rescheduled and deferred. Nearly 83.5% of all orthopedic procedures...

03 Feb 2021  |  Europe  |  Market Research

AI-powered Chatbots Boosting the European CX Management Market, 2020

Chatbots Enhance the Customer Experience and Give Businesses Extraordinary Scaling Opportunities

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The chatbots market is one of the fastest-growing in the ICT industry. There are several effective uses for chatbots. Businesses are applying them, in particular, to enhance their customer services and improve customer experience (CX). Chatbots are deployed across different channels, including web chat, SMS, social media, mobile chat apps, among ot...

Israel’s aerospace industry is an innovative global hub for defense and commercial applications, with considerable operational experience and advanced technical skills. Israel’s defense industry is one of the largest arms sales exporters in the world and among the top five exporters of drones, with a total sales of over $2.4 billion between 2017 an...

Traceable value chains provide a chain of custody for a product or ingredient through a supply chain. Recent developments in traceability technology and forensic laboratory authentication methods have allowed new market segments to emerge within the food industry. This report explores how different elements integrate into a comprehensive traceabili...

Incumbent players in the satellite communication market are experiencing challenges in retaining the revenue growth rates due to increased competition from terrestrial networks and excess in-orbit capacities leading to pricing pressures. Satellite communication ecosystem is going through a transformation phase with new entrants planning to offer in...

Vehicle leasing solves several challenges associated with an organization's mobility needs, such as vehicle funding, fleet maintenance, and residual risk. To keep focus on their core products and services, businesses have to outsource support activities related to mobility, ranging from fleet purchasing to remarketing. Without an expert team on the...