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The South Korean contact center applications market generated a revenue growth of 3.0Percentage, with market revenue of $54.6 million in 2018. The market is expected to decline at a CAGR of 0.1Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enh...

The New Zealand contact center applications market generated a revenue growth of 2.2Percentage, with market revenue of $14.1 million in 2018. The market is expected to grow at a CAGR of 0.4Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhance...

Enterprises are looking to enhance their security posture through MSS solutions because of the expanding threat landscape, growing incidents of ransomware, increased adoption of IoT devices, and migration to the cloud. The increasing adoption of IoT devices has made the security landscape even more complex, and organizations need to deal with secur...

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

Driven by digital advancements, the healthcare industry is transforming rapidly. Current trends and challenges create constant change, and industry stakeholders must adapt to remain attractive, competitive, and unique as robust organizations. Each year, competitors must gain a fresh, comprehensive view of industry context, drivers, restraints, and ...

The ongoing outbreak of coronavirus (COVID-19), first identified in December 2019 in Wuhan—the most populous city in Central China—evolved rapidly to be characterized as a pandemic by the World Health Organization (WHO) on 11 March 2020. Globally, organizations have been monitoring the COVID-19 situation closely and many have already implemented (o...

Trend Opportunity Profiles Series covers specific opportunities emerging from future trend evolutions designed to help clients discover and prioritize the most consequential medium-to-long-term trends that are continually transforming their business’ growth environment. These trend opportunity profiles cover 11 key industries: Aerospace and defense...

Frost & Sullivan defines Communications Platforms as a Service (CPaaS) as any cloud-based platform that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications. In nearly all cases, the embedded communications and collaboration services leveraged through a CPaaS are a fe...

04 Apr 2022  |  Global  |  Market Research

Predictions and Growth Opportunities for the Global Internet of Things (IoT) Market, 2022–2023

Companies Resuming Investments and Adopting New Technologies Enable Quick Market Recovery from the Pandemic’s Aftereffects

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The COVID-19 pandemic significantly impacted enterprises’ IoT strategies. As digital transformation came to the forefront, priorities and demand for IoT solutions accelerated. To measure the impact, Frost & Sullivan updated its IoT market forecast for 2022 to 2023 based on conversations with market participants and results of end-user surveys from ...