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08 Apr 2022  |  North America  |  Market Research
Growth Opportunities in Tesla’s Global Aftersales Strategy
OTA Update Capabilities that Leverage in-car Data, a Fast-growing Mobile Service Fleet, and an Ultra-lean Physical Service Network Define Tesla’s Vertically Integrated Aftersales Service Delivery Model
Having delivered close to a million battery electric vehicles (BEVs) globally in model year 2021, Tesla is clearly leading the worldwide shift towards electric mobility. The company’s vertically integrated sales format that eliminates third-party intermediaries in the downstream automotive value chain has received a lot of press coverage. However, ...
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05 Sep 2024  |  Global  |  Market Research
Fire Protection Coatings, Global, 2024 2030
Digital Technologies are Driving Transformational Growth by Supporting Products with High Temperature Requirements
In this research of the global fire protection coatings market, hydrocarbon intumescent, hydrocarbon cementitious, cellulosic intumescent, and cellulosic cementitious coatings are the four main product types analyzed. Different end-use applications for each product type and key technologies are discussed. Applications are quantitatively explained f...
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04 Nov 2019  |  North America  |  Market Research
Global Laboratory Products Purchasing Trends, 2019–2020
An End-user Perspective on Laboratory Spending Reveals Modest 2020 Budget Increases Following Healthier 2019 Spending
Readers of one of Frost & Sullivan’s media partners were invited to participate in an online survey in September 2019 that centered around the state of their laboratories in 2019 and their expectations for 2020. Frost & Sullivan has conducted similar studies among the same targeted respondents since 2012. Where applicable, the study presents year-o...
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08 Jan 2020  |  North America  |  Market Research
Global Smart TVs Market, Forecast to 2025
4K/HDR and Falling Prices to Drive Market Growth as Competition from Chinese Vendors Intensifies
Falling prices and the demand for next-generation features such as 4K and HDR continue to be the strongest drivers for smart TV sales. Even as the price of the highest-end models continues to rise as screen sizes and device sophistication at the high end continue to grow, there is falling disparity between traditional and smart TV price points at t...
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08 Nov 2018  |  Latin America  |  Market Research
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023
Automation is Heading the Market for Disruption
The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...
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01 Nov 2019  |  Latin America  |  Market Research
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024
Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities
The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...
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26 Aug 2020  |  North America  |  Market Research
Assessment of the US DoD C4ISR Market, Forecast to 2025
DoD is Continuing Standardization and Qualitative Improvement Efforts by Expanding and Adopting More Innovative Commercial IT Technology
This research service focuses on the US Department of Defense (DoD) command, control, communications, computers, intelligence, surveillance, and reconnaissance (C4ISR) budget spending. An analysis of research, development, test, and evaluation (RDT&E); procurement; operations and maintenance (O&M); and a variety of other services are also presented...
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29 May 2024  |  Global  |  Market Outlook
Top 8 Growth Opportunities in Waste Recycling and Circular Economies, 2024
Recycling and Second Life Applications Supported by AI, Robotic Sorting, Digital Platforms, and a Repair Economy Will Enable Collaboration, Transparency, and Material Circularity
The global approach to sustainability and circular economies hinges on increased efficiency, fit-for-purpose solutions, and greater transparency with data sharing to enable meaningful actions. Digitalization will figure largely in this transition, enabling data integration for measuring, managing, verifying, and communicating actions as well as for...
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03 Oct 2024  |  Global  |  Frost Radar
Frost Radar™: BIM and Digital Twins in the Built Environment, 2024
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Building information modeling (BIM) and digital twins in the built environment continue to evolve significantly in functionalities and capabilities with the increased adoption and awareness, given the growing number of large enterprises and public sector projects. The BIM and digital twin industry is in a critical growth phase, making giant lea...
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24 Sep 2025  |  Global  |  Customer Research
Voice of Customer Analytics, Forecast to 2029
Quickly Evolving Customer Demands Coupled with a Need for Hyper-personalized Services Promptly, Drive Market Growth
Voice of the customer (VoC) refers to user feedback (direct, indirect, or inferred) about a business’s products and services. Capturing and analyzing feedback is known as VoC analysis. VoC analysis enables businesses to gain a deeper understanding of customer preferences and expectations. The insights produced by VoC tools help companies to make de...
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