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This Frost Radar™ examines the European customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can ...

This Frost Radar™ examines the Asia-Pacific customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services ...

A customer experience platform (CXP) brings order to the complexity of modern customer interactions, covering multiple channels and touchpoints to deliver a journey that is seamless, consistent, and personalized. Providers featured in this Frost Radar™ analysis offer a full-fledged native CXP that includes contact center software, AI, omnichannel e...

24 Aug 2018  |  North America  |  Market Research

Analysis of the North American Grids Cyber Security Market, Forecast to 2022

Growing Appetite for Automation Solutions Fuels Growth in Grid Cyber Security

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Key Issues Addressed

The cyber security solutions market has been analyzed on the basis of the five different services, namely Network Access & Operations (NA&O), Analytics & Compliance (A&C), Security Services (SS), Internet Property Defense (IPD), and Device Management (DM). This report is segmented based on solutions offered for the transmission & distribution (T&D)...

10 Feb 2023  |  North America  |  Market Research

Pulp and Paper Automation Growth Opportunities

Innovation Culture Driving Sustainable and Scalable Automation Opportunities

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Recent changes in pulp and paper manufacturing have led to significant developments in the pulp and paper automation market. Pulp and paper manufacturers have been under constant pressure to reduce costs, particularly due to the rising prices of energy and raw materials. This has resulted in an increasing reliance on automation solutions that ramp ...

Software-defined automation (SDA) represents a paradigm shift in industrial and manufacturing control systems that addresses traditional operational technology (OT) architectures' limitations. As proprietary, hardware-intensive automation systems reach the end of their life cycles, they increasingly hinder innovation, scalability, and adaptability ...

02 May 2017  |  Global  |  Market Research

Global Military Airframe Maintenance, Repair, and Overhaul (MRO) Market, Forecast to 2026

Reduced Deliveries of New Aircraft and Increased Reliance on Health Management Systems Conflict with Rising Event Costs Resulting in Minimal Growth

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The global airframe MRO market registered $24.34 billion in 2016 revenue and is expected to reach 27.31 billion by 2026 growing at a compound annual growth rate of 1.2%. The North American market is the largest, but will experience modest growth. Meanwhile, rotary wing utility aircraft will experience the most significant segment growth. New delive...

This Frost Radar™ on digital industrial platforms was conceived and built as the competitive benchmark analysis derived from Frost & Sullivan’s Global Digital Industrial Platforms Growth Opportunities study published in March 2022. This Frost Radar™ features what Frost & Sullivan considers to be the top 33 companies in the digital industrial pla...

As the North American unified communications-as-a-service (UCaaS) market matures and competition intensifies, it is becoming increasingly important for market participants to accelerate innovation and develop sustainable growth strategies. This market analysis provides a perspective on key market trends as well as an assessment of 30 growth and inn...