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05 Nov 2020  |  Latin America  |  Market Research
Automation and Work-at-Home Transforming the Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2025
New Paramount Importance of Remote Interactions Spur Novel Growth Opportunities
The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...
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03 Nov 2022  |  Latin America  |  Market Research
Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2028
AI-based Technologies Bring New Growth Opportunities for Service Providers
The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliva...
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20 Sep 2019  |  Latin America  |  Market Research
Latin American Cybersecurity Market, Forecast to 2023
Increased maturity will drive cybersecurity actions
The Latin American cybersecurity market is expected to reach $1,877.8 million in 2018 and grow to $3,430.6 million by 2023, presenting a CAGR of 12.8%. This study is a market sizing of the following cybersecurity markets in Latin America: · Advanced Malware Sandbox (AMS) · Cloud Access Security Broker (CASB) · Distributed Denial of Service (DD...
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27 Dec 2019  |  Latin America  |  Market Research
Latin American ICT Growth Opportunities, Forecast to 2025
Artificial Intelligence and Blockchain Emerge as Key Technologies in Driving Digital Transformation
When looking at new technologies that generate interesting opportunities in the Latin American region, blockchain and Artificial Intelligence (AI) emerge as key. Blockchain is still a new technology with conflicting opinions about its real future. Some believe it has little chance of evolving beyond the financial sector (mainly crypto currencies) w...
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24 Feb 2020  |  Latin America  |  Market Outlook
Latin American Passenger Vehicle (PV) Market Outlook, 2020
The Regional Market is Expected to Grow by 5.5% in 2020, Reaching 6.1 Million Units
In 2019, the Latin American economies faced several challenges, including generalized social unrest, economic crises in some countries, and political instability, all of which had a certain impact on local light vehicle (LV) markets. From 6.1 million units commercialized in 2018, the market fell by 5.0% to merely 5.8 million units in 2019, far from...
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17 Sep 2021  |  Latin America  |  Market Research
Latin America in the Post-pandemic World
IT/Telecom Buyers’ Perspective On Communications and Collaboration Investment Priorities
This study provides the data collected through an online survey of 468 IT and telecom decision-makers across several customer size segments and diverse industries in Latin America. The survey was conducted during November and December of 2020. Respondents were qualified as follows: • IT/telecom decision-maker in organizations with 10+ emplo...
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Special Price $3,712.50 save 25 %