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The overall research objective is to measure the current use and future decision making behavior toward customer contact solutions primarily in the United States with a small sample from other regions. The technologies we covered include: customer journey analytics, elearning, quality monitoring, social media analytics, speech analytics, unified ag...

The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voice ...

This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologic...

The ‘2019 Technology Convergence Scenarios’ is a powerful technology foresighting deliverable built on the ‘Top 50 Emerging Technologies & Growth Opportunities’ research. Both outputs are offerings of the TechVision group, the global emerging technology, innovation, and convergence-focused practice of Frost & Sullivan. This deliverable analyzes th...

This edition of the Cyber Security Technology Opportunity Engine (TOE) captures developments related to DevSecOps, Cloud Security, Data Observability, AI and IoT Security. Cyber Security TOE’s mission is to investigate new and emerging developments that aim to protect the network infrastructure and the resources operating in the network. The TOE of...

This edition of the Cyber Security Technology Opportunity Engine (TOE) captures developments related to Zero-trust and Secure Remote Access , Asset Intelligence and Protection, Advanced Threat Protection, Cloud Security, Security Pentesting. Cyber Security TOE’s mission is to investigate new and emerging developments that aim to protect the network...

This edition of the Cyber Security Technology Opportunity Engine (TOE) captures developments related to Innovations in AI, Cloud and Network Security, Threat and Behavioural Intelligence, Risk and Vulnerability Assessment, Access Control, Blockchain Security. Cyber Security TOE’s mission is to investigate new and emerging developments that aim to p...

This edition of the Cyber Security Technology Opportunity Engine (TOE) captures developments related to Innovations in Incident Response and Detection, AI-based Cybersecurity, Zero Trust Security, Observability Platform, Vulnerability Management, Documentation Security Assessments, Quantum-safe Cryptography, Predictive Vulnerability Assessment. Cy...

This edition of the Cyber Security Technology Opportunity Engine (TOE) captures developments related to Innovations in Incident Zero knowledge encryption, Endpoint security and management solutions, AI-SIEM platform, Social media security, Predictive security intelligence, Multi-Factor Authentication (MFA), AI-powered Defense. Cyber Security TOE’s ...