Search results for: 'software-as-a-service'

The ASEAN cloud infrastructure market will gravitate towards a hybrid deployment model (partially premises-based and partially cloud-based) in the next 3–5 years. The demand for managed cloud offerings has been increasing, particularly for Application-as-a-Service and Network-as-a-Service offerings. Enterprises are looking to deploy more open-sourc...

The APAC cloud contact center solutions market is in the growth stage and generated revenue of $423.1 million in 2022, recording 19.4% growth year over year from 2021. Frost & Sullivan projects that the market will expand at a 12.8% compound annual growth rate to reach $771.1 million by 2027. Large enterprise clients in mature markets, includin...

The CX landscape is changing rapidly. Brands are realizing the importance of delivering excellent customer service as a competitive differentiator. Hence, the domain is gaining more attention and greater investment priority. The market is also becoming much more tech-intensive as emerging tools can create a seamless and an effortless CX while also ...

Many organizations in APAC have now incorporated emerging technologies such as cloud computing, software-as-a-service applications, and the internet of things into business operations as part of their digital transformation journey. Incorporating these emerging technologies allows organizations to improve overall productivity. However, this has led...

Nepal mobile market has experienced a strong growth over the past few years and the two leading service providers together control almost 95% of the total subscriber base. Over the past couple of years, the country's mobile penetration rapidly increased from under 71% in 2013 to 110% in 2016, surpassing the total population of 29 million. By 2021, ...

Scope of the report The research report includes the following segments: Product scope: Cross-border transport services, freight, and cargo Geographic scope: Southeast Asia, Malaysia, Thailand, Vietnam End-user scope: Logistics service providers Revenue analysis and forecasts, drivers and restraints, market trends, geographic analysis, and challen...

Oil and gas companies, oil and gas service companies, law firms, financial service companies, and government institutions, have all been calling for competitive advantage through mergers and acquisitions (M&A) in Malaysia. In recent times, Malaysian oil and gas service companies have been adversely hit by the low oil price regime. Petronas, the lea...

Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. Customer experience (CX) outsourcing services play an increasingly vital role in building a robust end-to-end customer journey as customer-centricity takes center stage. Providing contextual, proactive, seamless, and per...

Across Asia-Pacific (APAC), digital transformation has led to a surge in the adoption of emerging technologies such as cloud, Internet of Things (IoT), and web-based applications among companies from diverse verticals looking to improve efficiency across every area of business operation. However, as technology adoption rates accelerate, organizatio...