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As part of Frost & Sullivan’s seven-nation Voice of the Enterprise Security Customer research survey, this cut of the data presents a detailed overview of the key trends, drivers, and preferences that shape European organizations’ cybersecurity strategies. Structured around eight main cybersecurity solution areas, the report provides specific insig...

16 Jun 2021  |  Europe  |  Customer Research

Frost & Sullivan Cloud User Survey, European Edition, 2020

Survey Results Indicate the Impact of the Ongoing COVID-19 Pandemic on European Enterprises, their Technology Programs, and their Journey to the Cloud

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The 2020 Frost & Sullivan Cloud User Survey (European Edition) reveals the impact of the COVID-19 pandemic on European enterprises priorities and technology investments. Conducted in August 2020, the survey garnered responses from 434 IT and business decision-makers from 4 European countries, namely France, Germany, the United Kingdom, and Spain. ...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

Dental practices and dental laboratories in France have recognised the importance of adopting digital dental solutions. Digital dental solutions continue to see substantial growth, and are expected to continue expanding in the market, as business models and significant value offerings keep evolving in tandem with the fast-paced world of connected h...

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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Key Issues Addressed

This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...

Dental practices and dental laboratories in Spain have recognized the importance of adopting digital dental solutions. Digital dental solutions continue to record substantial growth, and are these expected to continue expansion as business models and significant value offerings continue to evolve in tandem with the fast-paced world of connected hea...

05 Aug 2016  |  Europe  |  Market Research

European Electronic Security Market

Video Analytics and Cloud-based Access Control Solutions will Drive Market Growth

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The electronic security market in Europe is well established. There has been an upsurge in Internet Protocol (IP) video surveillance and cloud-based access control products. Driven by technological developments and increased security concerns, the market will grow at healthy rates throughout the forecast period till 2020 and even beyond. This study...

06 Mar 2020  |  Europe  |  Market Research

Power and Cooling in the European Data Centre Market, Forecast to 2025

Investment in Cloud and Colocation Services in Europe Drives the Demand for Power and Cooling Solutions

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Key Issues Addressed

The data centre UPS and cooling systems are critical components of a data centre, which fulfil power and cooling requirements for the data centre’s electronic equipment. The growth of the Internet and smart mobile devices, cloud computing, and Internet of Things (IoT) across Europe has led to increased data creation, which needs to be stored and pr...