Search results for: 'value driver centers'

18 Sep 2020  |  Global  |  Market Research

Value-added Services Backed by Industry 4.0 to Propel the Global Oil & Gas Refinery MRO Services Market, 2020–2024

Leveraging Cloud, Big Data and Analytics will Improve Accessibility for Customers and Enable MRO Service Providers to Generate New Revenue Streams

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Maintenance, repair and overhaul (MRO) services catering to the oil & gas refinery market will be adversely impacted by the Coronavirus 2019 (COVID-19) induced economics slump, alongside the oversupply of oil and lack of storage capacities 2016 to 2024 (the study period of this research). This market is currently (2019) valued at $15.40 billion and...

This study addresses the imaging services trends and challenges seen at various global outpatient imaging sites. The focus of this study addresses various imaging services provided using modalities such as fixed and portable X-ray and ultrasound devices as well as advanced imaging equipment such as mammography, CT, MRI, C-arm, and molecular imaging...

The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about 50% of the contact centers in North America use hosted or cloud solutions, and that percentage is expected to reach more than 90% by 2016. Although small and medium contact cente...

This Frost & Sullivan study tracks digital developments in the global plastics industry and seeks to identify future opportunities for further use of digital technology. Findings are presented as domains of digitalisation (the domains of digitalisation indicated in this study are slightly different from those in other Frost & Sullivan digital tra...

This research service presents an analysis of the advanced driver assistance systems (ADAS) market in Japan. The market is in the growth phase of development and is expected to see considerable market expansion in future. This research service includes secondary and primary research data from original equipment suppliers, regulation authorities, an...

This research service provides a comprehensive view of the global uninterruptible power supplies market with analysis of eight power range segments. It provides a detailed end-user analysis by power range for the industrial, healthcare, data center, commercial and public infrastructure segments. It also breaks up revenue by single, three-phase, sta...

This report includes opportunity profiles of the most promising trends leveraging futuristic and advanced technologies that will help businesses evolve in their daily operations. It offers exemplary use cases about how to incorporate these trends and suggests opportunities from upcoming business models that will enable growth. It describes opportun...

A number of software companies established their fulfillment centers in India in the early 2000s in search of low-cost, high-productivity hubs. The early success of jobs outsourced to India and a rapidly evolving education infrastructure led to further investments in Indian global capability centers (GCCs). As companies ramped up their investments ...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...