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To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...

31 May 2023  |  South Asia, Middle East & North Africa  |  Market Outlook

Indian Passenger Vehicle Outlook, 2023

Alternative Fuel Vehicles, the Used Car Market, and Autonomous Driving Experiences are Key Focus Areas for Carmakers

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Domestic passenger vehicle (PV) sales grew by ~24.2% in FY23 owing to pent-up demand, better-than-expected festive demand, new product launches by major OEMs, and strong demand for utility vehicles. This study discusses the market size of the overall Indian PV market, key vehicle segments, and domestic sales forecasts up to FY28, considering the...

02 Jun 2021  |  Global  |  Megatrends

Growth Opportunities Driven by Top Trends in 2021

COVID-19 will Influence Consumption Behavior, Hyper-personalization, and Emphasis on Digital Health

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Key Issues Addressed

As people learn to embrace uncertainty, the top trends outlined at the beginning of 2021 will bring about significant changes in the way societies work and live. Changes in user behavior patterns will trigger major growth opportunities influenced by changes in consumption and business models. Emerging advancements in technologies, such as AI and a...

The automation market experienced steady growth in 2017, as a result of a moderate investment climate. This research service provides key trends and predictions for the global automation industry in 2018, analyzing developments across end-user industries. The automation market is set for a paradigm shift due to digitalization in the end-user indust...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

31 May 2023  |  Global  |  Technology Research

Impact of Additive Manufacturing Technologies in Oil and Gas

On-demand Components and Shift toward Digital Inventory Drive Adoption of 3D Printing

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Recent years have seen tremendous technological growth in additive manufacturing, also referred to as 3D printing, and increased research and development (R&D) activities as companies work to scale the technology and meet increasing and evolving needs across several industries. In particular, the oil and gas sector is adopting 3D printing technolog...

In the big data era, the need for artificial intelligence (AI) tools and applications for intelligence uses has increased dramatically as armed forces and intelligence agencies focus on consolidated solutions to collect, process, and analyze data from seemingly endless sources. Miliary intelligence (MILINT) analytics is crucial for battlefield effi...

Structural Health Monitoring (SHM) is concerned with continuous monitoring of civil and industrial buildings or structures in order to improve human safety and decrease maintenance costs. The SHM scheme provides data about changes induced by aging products, environmental action, or accidental occurrences in a single portion or in the entire structu...

The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliva...