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22 Dec 2022  |  North America  |  Frost Radar
Frost Radar™: Electric Vehicle Leasing in North America, 2022
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
In 2021, the electric vehicle (EV) penetration rate in North America was low, at less than 4%, but several geopolitical factors are sending the trend on an upwards trajectory. For example, a ban on Russian oil by the United States and Canada after the start of the Russo-Ukrainian War has caused oil prices to soar in many places. As a result, the vo...
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28 Apr 2023  |  Global  |  Customer Research
Contact Center Digital Transformation in the Healthcare Industry: A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Patients are consumers and expect excellent customer service for every product and service they buy. Patients invest in their health and set self-care management goals and play an active role in attaining health services. Improving a patient’s experience with digital solutions that give them more power is becoming the norm. These solutions include ...
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23 Sep 2019  |  North America  |  Frost Radar
Frost Radar in the Immunoassay and Clinical Chemistry Market
A Measurement System to Spark Companies 2 Action (C2A)—Innovation That Fuels New Deal Flow and Growth Pipelines
The immunoassay and clinical chemistry market is the highest share contributor for the total in vitro diagnostics (IVD) market. Globally valued at $28.7 billion in 2019, this market segment contributes 37.6% of the total IVD market of $76.3 billion. Within the high-medium to low analyzer segment, there are over 40 companies globally. Of these, 14 c...
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04 Nov 2019  |  North America  |  Market Research
Global Laboratory Products Purchasing Trends, 2019–2020
An End-user Perspective on Laboratory Spending Reveals Modest 2020 Budget Increases Following Healthier 2019 Spending
Readers of one of Frost & Sullivan’s media partners were invited to participate in an online survey in September 2019 that centered around the state of their laboratories in 2019 and their expectations for 2020. Frost & Sullivan has conducted similar studies among the same targeted respondents since 2012. Where applicable, the study presents year-o...
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13 Feb 2020  |  South Asia, Middle East & North Africa  |  Market Research
Indian Low-voltage Switchgear Market, Forecast to 2023
Investment into Infrastructure, Real Estate and Renewable Energy to Drive the Market
This research service examines the India Low-voltage (LV) switchgear market, using the calendar year 2018 as a base year, and insights from manufacturers, channel partners, and end users to identify drivers and restraints for the market until 2023. At the overall level, the market is segmented by product, region, end users and competition. The stud...
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09 Mar 2020  |  South Asia, Middle East & North Africa  |  Market Outlook
Indian Metal Industry Outlook, FY 2019
Backed By Government Policies, Industry Consolidation, and Technology Infrastructure Upgrades, the Metal Industry is Set to Witness a 6% y-o-y Demand growth in FY 2020
Indian metal market growth in 2019 witnessed global, macroeconomic and industrial factors, such as trade wars, an increase in industry consolidation, plant closures, and restricted imports. The industry’s main objective remained cost optimization, raw material sustainability, and process efficiency. The Indian Government’s flagship programs—Mak...
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28 Feb 2020  |  North America  |  Market Research
Global Automotive Data Management and Cloud Platform Strategies, 2019
Prioritising Critical Datasets from Non-critical Ones Will Determine Cloud-related Partnerships for OEMs by 2025
The aim of this research study is to give an overview of automotive cloud platforms and the key cloud applications adopted in the automotive market. The study focuses on the different cloud platform strategies adopted by original equipment manufacturers (OEMs), key business models used, key cloud vendors, and their core features. Frost & Sullivan b...
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18 Dec 2023  |  Global  |  Market Research
Global External Risk Mitigation & Management (ERMM) Growth Opportunities
Industry Convergence Dictates Future Growth Potential of ERMM Solutions
The modern threat landscape has transformed significantly due to global digitalization efforts, leading to increased attack surfaces, IT complexity, and reliance on 3rd parties. Traditional security measures focused on the perimeter are no longer sufficient, as threat actors now target digital assets beyond an organization s network. Virtual intera...
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29 Jul 2024  |  Global  |  Frost Radar
Frost Radar™: Cloud Contact Centers in Latin America, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
This Frost Radar reveals the positioning of key companies in the Latin American cloud contact center as a service (CCaaS) industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or oth...
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19 May 2025  |  Global  |  Market Research
CX Leaders Navigate Disruption in a New Era of Customer Contact
Analyst Perspectives from Frost & Sullivan’s 2025 Customer Contact East MindXchange
The 21st Annual Customer Contact East 2025 MindXchange provided valuable insights into navigating the evolving customer experience (CX) landscape. This year’s key takeaways emphasize the importance of returning to basics to preserve a company’s core essence amid ongoing digital transformation, geopolitical chaos, and technology disruption. Think of...
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