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13 Jun 2019  |  Global  |  Market Outlook
Global Waste Recycling and Circular Economy Market Outlook, 2019
Sustainability Goals, Innovative Technologies and Value-added Services will Characterise this $376.9 Billion Market
Innovative business models such as deposit return scheme, secondary storage of EV batteries and the retail take-back for hazardous waste management, followed by disruptive applications like recycling of lithium-ion (Li-ion) batteries without the use of chemical solvents, composite plastic separation, etc., will drive the waste recycling market in 2...
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12 Jan 2022  |  North America  |  Customer Research
Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Financial Services Industry
Marketing, Sales, Product Management and Customer Care Must be Digitized to Boost Customer Value
An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collaboration technologies have risen in prominence as financial services institutions have needed to connect a workforce that is more widely distributed than ever before and ad...
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18 Feb 2020  |  Latin America  |  Market Research
Brazil’s Total Telecommunications Services Market and the Impact of Mega Trends, Forecast to 2024
Value-added Services (VAS) and FTTH will Drive Market Growth as Data Usage Increases
This Frost & Sullivan research service makes an analysis of the Brazilian total telecommunications services market and the impact of Mega Trends on it. It also provides market sizing and forecasts by segment and technology, both in terms of lines in service (LIS) and revenue, as well as market share figures. In this research, Frost & Sullivan's exp...
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28 Nov 2025  |  Global  |  Customer Research
Growth Opportunities for Advanced Information & Communications Solutions in the Retail Vertical
Digital Communications and Collaboration Tools Will Accelerate Digital Transformation Across the Retail Value Chain
Retail is a key industry for county and regional economies, and it’s reflected in its share of global workers. - There are over 420 million estimated retail workers worldwide, with the Asia Pacific region leading in total jobs. - OECD economies have an aggregated 94 million workers in the wholesale and retail trade sector. - In the US, retail tra...
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27 Feb 2026  |  Global  |  Market Research
Global Customer Experience Management Services, Forecast to 2030
Service Providers Harness the Power of Generative AI and Agentic AI for Value Creation
Striving for an excellent customer experience (CX) is a strategic component of every organization’s sustained business growth as they realize the significance of delivering superior CX as a competitive differentiator. However, most organizations are struggling to deliver efficient and consistent experiences. This is bringing greater attention and i...
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16 Dec 2020  |  Asia Pacific  |  Market Research
Demand for Deeper Customer Engagement Drives Hong Kong’s Customer Experience Outsourcing Services Market, 2020–2026
Digital Initiatives and Value-added Services to Ensure Transformational Growth in the CX Outsourcing Space
Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...
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16 Dec 2020  |  Asia Pacific  |  Market Research
Demand for Deeper Customer Engagement Drives Taiwan’s Customer Experience Outsourcing Services Market, 2020–2026
Digital Transformation Initiatives and Value-added Services to Determine Future Growth Potential of CX Outsourcing
Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...
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10 Nov 2021  |  Global  |  Market Research
Global Space Tourism Growth Opportunities
Customer Experience Influenced by Perception of Safety, Price, and Value Will Influence Service Provider Priorities
The successful space flights conducted by Virgin Galactic and Blue Origin in July 2021 mark the beginning of commercial services for sub-orbital space tourism. Hundreds of people have pre-booked sub-orbital flights, which indicates demand for the service. However, despite being operational, the actual demand that could materialize will depend on th...
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30 Jun 2022  |  Europe  |  Market Research
European Used Car Growth Opportunities
Value-add Services Emerge as Purchase Drivers to Combat the High Prices of Used Cars
After facing a challenging period in 2020, with isolation measures and economic difficulties due to the COVID-19 pandemic, Europe has started getting back to normal. However, although vaccination rates have advanced, some markets are still in crisis. The automotive market, for example, has not recovered to usual levels of new car sales. Global micr...
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03 Oct 2022  |  Europe  |  Market Outlook
European Waste Management and Circular Economy Outlook, 2022
Ongoing Digitalization to Increase Reuse and Recycling Efficiency with Focus on Entire Value Chain Decarbonization
The European waste management market is at the forefront of transitioning toward greater digital technology adoption using disruptive and smart solutions. Focus on material and product circularity obtained through increased reuse, recycling, repurposing, and repairing is supported by the incorporation of high-tech solutions dedicated to collecting,...
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