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02 May 2019  |  Asia Pacific  |  Market Research
Australia and New Zealand Hosted/Cloud Contact Center Market Update, Forecast to 2024
Well-recognized Benefits and Emerging Technology Trends Will Fuel Interest Across Sectors
While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...
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07 May 2019  |  Asia Pacific  |  Market Research
Digital Transformation in the Australian Mining Industry, Forecast to 2022
The Industry Presents Untapped Opportunities for Sensors, Drones, Advanced Analytics, AI, and Cybersecurity
As operators reduce staff and CAPEX to save costs, automation use cases such as predictive maintenance, asset optimization, and remote monitoring of equipment across large sites become important. Other key IoT outcomes include reducing downtime, saving energy, improving productivity and output, and enhancing operational safety. Through digital in...
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21 Mar 2019  |  Asia Pacific  |  Market Research
Australian Healthcare Facilities Management Market, Forecast to 2024
Increase in Health Expenditure and the Drive Toward Operational Efficiency Present Growth Opportunities for the FM Industry
As hospitals look to improve operational efficiency in the provision of services, digital solutions become vital in delivering facilities management (FM) solutions. In addition, as hospitals look for more environmentally viable solutions, FM providers become an important part of energy- and environmentally-efficient management of hospitals. Increa...
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31 Jul 2023  |  Asia Pacific  |  Market Research
Japan Defense Activities, FY2023
Rising National Spending to Enable Transformational Growth of the Japanese Defense Industry
This report provides a snapshot of the Japanese defense industry. It analyzes Japan's Defense Buildup Program (FY2023 to FY2027) and presents an in-depth breakdown of the budget appropriation for FY2023. The study examines the budget allotment for defense-related procurement and research and development (R&D) activities and highlights the technolog...
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06 Apr 2023  |  Asia Pacific  |  Frost Radar
Frost Radar™: Cloud Contact Center Services in Asia-Pacific, 2023
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The APAC cloud contact center solutions market is in the growth stage and generated revenue of $423.1 million in 2022, recording 19.4% growth year over year from 2021. Frost & Sullivan projects that the market will expand at a 12.8% compound annual growth rate to reach $771.1 million by 2027. Large enterprise clients in mature markets, includin...
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02 Nov 2023  |  Asia Pacific  |  Tracker
Asia-Pacific Customer Experience Outsourcing Services Market, Growth Forecast to 2029
The Need for Digital Competency and Rightshoring Capabilities Drives Market Growth
This study provides forecasts for the Asia-Pacific (APAC) customer experience (CX) outsourcing services market from 2021 to 2029. Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. CX outsourcing services play an increasingly vital role in building a strong end-to-end cu...
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27 Oct 2021  |  Asia Pacific  |  Frost Radar
Frost Radar™ for Economic Development: Broader Asia, 2021
Australia, South Korea, and New Zealand Emerge as the Broader Asian Leaders
The Frost Radar™ for Economic Development determines a region's future growth and development potential measured by its ability to enhance citizen satisfaction of quality of life. This report explores Broader Asia’s strengths and weaknesses through country-level assessments of growth and innovation initiatives and benchmarks each country on these t...
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21 May 2020  |  Asia Pacific  |  Market Research
Payments Services Market in Cambodia, Laos, Myanmar (CLM), and Vietnam, Forecast to 2025
Market Potential for Payments in all 4 Countries Indicates Favorable Investment Opportunities
China’s Belt and Road Initiative (BRI) launched in 2013 aims to boost global trade connectivity and cross-border transactions between China and countries on the new Silk Road, including Cambodia, Laos, Myanmar (collectively called as CLM), and Vietnam. It is expected to enhance financial cooperation in the region, and eventually bolster the growth ...
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17 Apr 2017  |  Asia Pacific  |  Market Research
Opportunities in Malaysia for Automation and Control System Manufacturers, Forecast to 2021
Malaysia’s Initiatives for Investment and Its Growth in the Manufacturing Sector Will Influence Automation Opportunities
This study provides an in-depth understanding of the Malaysian automation and process control systems market, the current trends impacting the market, and the growth across automation and process control systems for the next five years. It also talks about various end users and opportunities available for automation suppliers in Malaysia. The study...
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19 Apr 2019  |  Asia Pacific  |  Market Research
ASEAN Network-based Advanced Malware Analysis (NAMA) Solutions Market, Forecast to 2022
The Demand for Cloud-based Sandboxing Drives Overall Market Growth
ASEAN was the second fastest growing NAMA market in 2017. The increasing number of high-profile attacks and data breaches over the year across verticals, such as government entities, banking and finance, education, critical infrastructure, healthcare was the key driving force in 2017. The outbreak of Wannacry and Petya ransomware attacks in 2017 wh...
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