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11 Mar 2022  |  Asia Pacific  |  Frost Radar
Frost Radar™: Asia-Pacific Cloud Contact Center Services, 2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...
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28 Jul 2025  |  Global  |  Market Research
Cloud/Application Runtime Security (CARS) Market, Global, 2025–2029
CDR and ADR are Experiencing Transformational Growth
SecOps and SOC teams focus on core threat management tasks, including threat monitoring, incident response, threat intelligence analysis, and security vulnerability management. Traditionally, these teams relied on tools such as SIEM, UEBA, and XDR to manage threats in on-premises environments.However, the rapid adoption of cloud and cloud-native ap...
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22 Dec 2023  |  Asia Pacific  |  Market Research
Asia-Pacific (APAC) Managed and Professional Security Services
Rising Cyberattacks and the Shortage of Qualified Cybersecurity Professionals Drive MSS and PSS Demand
Many organizations in APAC have now incorporated emerging technologies such as cloud computing, software-as-a-service applications, and the internet of things into business operations as part of their digital transformation journey. Incorporating these emerging technologies allows organizations to improve overall productivity. However, this has led...
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31 Jan 2022  |  Latin America  |  Frost Radar
Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...
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09 Nov 2011  |  Africa  |  Market Research
Data Center Market in South Africa
The South African Data Centre Market is Expected to Grow
Data centres are essential to modern organisations. The data loads worldwide are forever increasing, and that trend is set to continue. The uptake of data centre services is therefore forecast to be high over the next six years with the growing competition between service providers. This study provides an overview of data centre services in South A...
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14 Dec 2023  |  North America  |  Frost Radar
Frost Radar™: Infrastructure and Platforms as a Service, 2023
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The infrastructure as a service and platform as a service (IaaS and PaaS) industry has undergone a significant evolution in the past year. Macroeconomic instability has negatively affected IT investments and cloud spend, ushering in a growing focus on cloud cost optimization. In tandem, the arrival of generative AI (GenAI) on the scene has necessit...
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29 Jan 2025  |  Global  |  Customer Research
The State of the Cloud, 2024
Businesses are Leveraging AI and Cloud for Continued Success
According to business respondents to the 2024 Frost & Sullivan Global Cloud User Survey, artificial intelligence (AI) has now surpassed cloud as the most important aspect of digital transformation. As such, companies continue to build hybrid, multicloud environments to support AI deployments that meet business goals, such as revenue growth, improve...
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06 Apr 2020  |  Asia Pacific  |  Market Research
South Korean Advanced Malware Detection Solution Market, Forecast to 2023
Cloud-based Sandboxing Drives Overall Market Growth
The South Korean Advanced Malware Detection Solution market witnessed a steady YoY growth in 2018. Though cloud-based deployments are expected to grow at a much higher CAGR, on-premises deployments are expected to dominate the South Korean AMD solutions market until 2023. Cyberattacks are becoming more sophisticated. The latest attacks included...
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10 Nov 2020  |  Latin America  |  Market Research
Analysis of the Latin American Data Center Services Market, Forecast to 2024
The Growth of Cloud Providers in the Region Drives the Momentum for Colocation Services
The Latin American data center services market is growing; companies are beginning to understand the benefits of outsourcing infrastructure to a third party and are starting to lose their fear and mistrust of service providers. There are still considerable opportunities in the Latin American market, with providers expanding facilities and building...
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30 Dec 2010  |  Latin America  |  Market Research
Cloud Computing End-user Analysis - Brazil
Most of the major factors driving adoption of the Cloud Computing concept by companies in Brazil are the same ones that boost more mature markets such as the USA and Western Europe. Fortunately for the Latin American and Caribbean region, countries such as Brazil, Colombia and Chile were not so effected by the economic crisis as some other economie...
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