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In a customer survey of 1,210 IT and telecom decision-makers around the world and across verticals (with 58% of respondents in a senior management position), improving customer experience is ranked as the top business objective in 2022, followed closely by improving brand equity. Companies recognize that maintaining brand loyalty becomes increasing...

09 Jul 2020  |  North America  |  Megatrends

Gulf Cooperation Council (GCC) Region Mega Trends, Forecast to 2030

Evaluating Key Transformational Themes

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Economic growth will strengthen in the GCC region despite oil-price complications, mainly due to the economic diversion from the oil sector to non-oil sectors and also due to initiatives and strategies to encourage private enterprises. Apart from robust economic growth, the business environment of the region will also undergo a radical change due t...

The European unified communications-as-a-service (UCaaS) market is maturing quickly. This, combined with intensifying competition, is driving market participants to accelerate innovation and develop sustainable growth strategies. This Frost Radar analysis provides a perspective on key trends and assesses 19 growth and innovation leaders. The Frost...

22 Dec 2020  |  Asia Pacific  |  Market Research

Digitisation to Boost the Rise of a Smart and Sustainable Singapore

Singapore’s Well-structured Connected Digital Strategy will Drive the Growth of Smart, Sustainable, and Autonomous Mobility Solutions

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Rapid urbanization, private vehicle density, outdated infrastructure, and transportation-related emissions are increasingly stressing the urban mobility ecosystem. Cities across the globe are responding to these changes by developing a more sustainable, seamless, and integrated transport system. In addition, cities are focusing on building the nece...

01 Feb 2021  |  North America  |  Market Research

Digital Transformation Enabling the New York Smart City Future

Smart and Connected Solutions Drive Urban Initiatives and Strategies to Enable Fair and Sustainable Mobility Solutions

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Rapid urbanization, high private vehicle density, obsolete infrastructure, and transportation-related emissions are increasingly stressing the urban mobility ecosystem. Cities worldwide are responding by developing more sustainable, seamless, and integrated transport systems. They are also building the necessary regulatory and infrastructure framew...

28 Jun 2021  |  North America  |  Market Outlook

Global Medical Imaging & Informatics Outlook, 2021

AI, Long-term Partnerships, and Cloud to Influence Growth Strategies

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The global medical imaging and informatics market is experiencing dynamic changes with the emergence of advanced technologies, evolving clinical and administrative needs, and the introduction of new policies and regulations, which is forcing industry participants to innovate to maintain their competitive edge. Technologies such as artificial intell...

The municipal waste management services market in Brazil is growing. The federal government has implemented public policies and plans, such as the National Basic Sanitation Plan (PLANSAB), to universalize basic sanitation and increase municipal waste collection levels by 2033. It aims to improve differentiated waste collection rates and eliminate i...

Light-as-a-Service (LaaS) is a subscription-based lighting industry business model where the end-user or the building owner purchases the light rather than the hardware that delivers it. With this model, the vendor and the end user enter into a multi-year contractual agreement with payment and energy saving details. LaaS was introduced to avoid the...

31 Jan 2022  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...