Search results for: 'tactic working systems'

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

2023 is looking to be another critical year for the North American energy transition journey. The Inflation Reduction Act has unlocked unprecedented growth opportunities for the United States, but developers, regulators, and other stakeholders must work hard to implement clean energy initiatives while addressing supply chain challenges, inflation, ...

As businesses emerged from the COVID-19 pandemic operating environment, they found themselves facing the Great Resignation, an economic downturn, and a potential recession. These dynamics caused them to reassess spending and force business units to do more with less. Low-code application platforms (LCAPs), a technology that was just gaining popular...

Frost & Sullivan's Voice of the Enterprise Security Customer study on cloud security is a high-level overview of trends in the cloud security sector that also groups vendors based on ranges of net promoter score (NPS). A more granular view of the survey data, including specific NPS for vendors, is available in the full version of Frost & Su...

30 May 2024  |  Global  |  Customer Research

Growth Opportunities in the Enterprise Telephony Market, 2024

Is the Future of Business Call Control On-Premises, Cloud, Hybrid or Mobile?

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Frost & Sullivan s 2024 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations priorities: Current communications and collaboration technology adoption rates and future adoption plans Demand for private branch exchange (PBX) and cloud/mobile PBX functionality Evolution of enterprise telepho...

This Frost & Sullivan analysis examines how the mobility market will evolve by the year 2050, influenced by the technological trends of the present day and technologies that might be developed in the future. This examination presents three different scenarios for the path that shared mobility may take and analyzes each of these scenarios in detail....

Networks demand high automation with on-demand and programmable features to keep pace with the growth of modern, dynamic infrastructures. These are pivotal in discussions about digital infrastructure because they are the backbone of the ecosystem. The SD-WAN market is considered mature, with expectations of steady growth for many years before any d...

In the evolving landscape of aftermarket brake linings in India, mechanics are emerging as key pivotal influencers in the repair and replacement process. This voice of customer study captures insights and viewpoints of mechanics across 12 states and 16 cities in India. While multiple stakeholders, including vehicle owners, drivers, retailers, deale...

This report examines the enterprise metaverse as an emerging enterprise-grade platform that unifies digital twins and collaborative applications to support advanced operational, engineering, workforce, and customer-facing objectives. As organizations expand remote operations, intelligent asset management, and immersive design practices, the converg...