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The COVID-19 pandemic has impacted every sector in some capacity and has forced market participants across industries to undergo rapid transformation. The building technologies and services industry is no exception and is at the cusp of a considerable shift. These changes are not restricted to technological or building design changes but involve ho...

Civil supersonic transport aircraft have ceased operations since the retirement of Concorde’s commercial service in 2003. The International Civil Aviation Organization (ICAO) and the Federal Aviation Authority (FAA) have initiated the process of developing new supersonic noise standard development and emission regulations through flight-test proced...

For the first half of the 2010s, natural gas was widely considered the fuel of the future, and the 2020s on would see the “Golden Age of Gas,” to quote the International Energy Agency (IEA). However, the prospects for natural gas have become much more uncertain for the second half of this decade, with some sceptics promoting the idea that gas does ...

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

31 Jan 2022  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

Customers across a wide range of industries increasingly prefer structural adhesives over conventional, mechanical fixing techniques such as welding, nut-bolt assembly, and riveting. In this study of the global structural adhesives industry, the key end-use applications are construction, transportation, wind energy, and industrial assembly, includi...

This study highlights the European military helicopter market and the latest European modernization needs for short- and long-term legacy platforms. Europe needs a new generation of helicopters, and the region is starting a massive modernization program to develop new employment and technology concepts. This new program, the Next Generation Rotorcr...

04 Mar 2022  |  Europe  |  Market Research

Finland Light Vehicle Leasing Growth Opportunities

Competitive Intensity Arising from New Business Models to Ensure Leasing Companies Devise and Deliver New Products

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Vehicle leasing presents a solution for several challenges associated with an organization's mobility needs, such as vehicle funding, fleet maintenance, and residual risk. To retain their focus on core products and services, businesses have to outsource support activities related to mobility, ranging from fleet purchasing to remarketing. Unless an ...

18 Apr 2022  |  Global  |  Frost Radar

Frost Radar™: Industrial Computed Tomography Systems, 2022

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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Computed tomography (CT) is evolving into an important nondestructive testing (NDT) option for quality control of manufactured goods because of its ability to provide 3-dimensional and subsurface or internal views for inspection. Additive manufacturing is creating more demand for industrial CT systems as the automotive, aerospace and defense, and ...