Search results for: 'Indoor Positioning System Frost Radar'

Well-established businesses receive massive amounts of feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to collect remarkable volumes of customer data that they can use to enhance market intelligence. VoC refers to the pr...

Businesses want collaborative customer relationship management (CRM) software that unifies all resources related to a particular deal and customer, eliminating siloes between different customer-facing teams and departments. Most CRM vendors already offer solutions with collaboration features that can integrate with contact center applications, but ...

The Frost Radar™ on industrial robotics identifies and plots key robotics vendors across two parameters: Innovation and Growth. Frost & Sullivan estimates close to 3.3 million robots are in use globally. Although the COVID-19 pandemic led to a decline in industrial robot installations in 2020, this market bounced back in 2021, with more than 515,00...

The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

Battery swapping stations are an important component of the $40 billion electric two-wheeler industry. The battery swapping market is in the growth stage and moving toward consolidation. The food delivery and courier, express, and parcel industries have been making the move to electric mobility fleets, most notably with the use of two-wheelers,...

Customer experience (CX) platforms serve as the operational and intelligence layer through which organizations manage, orchestrate, and continuously optimize customer interactions across every channel and touchpoint. As contact center boundaries expand to encompass digital self-service, AI-driven resolution, and proactive engagement, the platforms ...

This Frost Radar highlights 7 leading companies in the automotive cybersecurity sector that are actively engaged in advancing cybersecurity solutions for original equipment manufacturers (OEMs) and Tier 1 suppliers in the automotive industry. The Radar assesses the key cybersecurity specialist companies such as Argus Cyber Security, Upstream S...

This Frost Radar focuses on the global edge analytics software market. Edge analytics solutions utilize devices such as routers, sensors, integrated access devices (IADs), and multiplexers to sift through and rank large amounts of data collected on these devices. Since edge analytics software allows for analysis to occur at the device itself, it re...

Rigid plastics are well suited for packaging: they are lightweight, break- and shatter-proof, and easy on the pocket. They are used to make caps, closures, cups, and bottles, and other packaging items. Increasing demand from end-use industries such food and beverage and pharmaceuticals, consumer preferences for convenience, and new product and tech...