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The COVID-19 pandemic accelerated the move to digital channels, the cloud, and self-service customer care so financial companies could take advantage of new technologies to keep businesses running sans a staff yet maintain a satisfactory level of customer experience (CX). BFSI companies are focusing on improving digital experiences such as digital ...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

The Sensor Technology Opportunity Engine provides profiles of innovations related to Current Sensors, Radar Sensors, Ultrasonic Sensors, AI Sensors, Smart Water Sensors and Image Sensors.Sensor Technology Opportunity Engine (TOE) captures global sensor-related innovations and developments on a monthly basis. Innovations are directed toward developi...

Smart surface coatings and functional interfaces for extreme environments are emerging as critical enablers of industrial resilience, asset longevity, and operational efficiency across aerospace, energy, transportation, infrastructure, manufacturing, and defense sectors. As operating conditions become increasingly severe due to higher temperatures,...

The objective of this research service is to evaluate the U.S. advanced wound management market in 2010. Traditional approaches to wound management involved using standard gauzes, plaster, and basic bandages to help keep a wound clean and dry. However, clinical research in the late 20th Century indicated that maintaining a moist environment actuall...

This research provides insights, trends, and outlook for South Korea's energy and environment industry. As one of the largest economies in the world, South Korea is committed to sustaining its economy with the development of clean energy and green technologies in environmental markets. While South Korea has strong regulatory instruments to drive va...

This edition of the Advanced Coating & Surface Technology Opportunity Engine profiles significant advances in advanced coatings and surface treatments for various industrial applications. The featured innovations include Ultra-Black Nanocarbon Coatings for Next-Generation Automotive Surface Finishes, Single-Component Aliphatic Polyurethane Topcoat ...

The facility management (FM) market in Thailand is still developing, and various opportunities linked to expanding economic sectors, such as industrial and healthcare, support its growth, along with end-users’ increasing maturity. As the outsourcing culture gains wider acceptance and the market continues to expand in response to infrastructure inve...

China is entering a decade of macroeconomic transformation, with growth expected to moderate from an average of 5.7% between 2015 and 2025 to 3.7% between 2025 and 2035. This slowdown is being driven by structural factors like population aging, property sector correction, and shifting global trade dynamics. In this scenario, China is accelerating i...