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22 Jul 2019  |  Asia Pacific  |  Market Research
Singaporean Contact Center Applications Market, Forecast to 2024
The Adoption of WFM and Analytics Applications will Bring Growth Opportunities
The Singaporean contact center application market shrunk by 0.4% in 2017 and generated $16.2 million. The market is forecast to shrink further at a CAGR of 0.3% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Indonesi...
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22 Jul 2019  |  Asia Pacific  |  Market Research
South Korean Contact Center Applications Market, Forecast to 2024
Competition has Intensified
The South Korean contact center application market shrunk by 19.6% and generated $53 million in 2017. The market is forecast to grow at a very slow CAGR of 0.1% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Indonesi...
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22 Jul 2019  |  Asia Pacific  |  Market Research
Taiwanese Contact Center Applications Market, Forecast to 2024
Price Sensitivity Remains Despite Overall Market Maturity
The Taiwanese contact center application market shrunk by 2.0% and generated $9.1 million in 2017. The market is forecast to further shrink at a CAGR of 1.6% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Indonesia, ...
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22 Jul 2019  |  Asia Pacific  |  Market Research
Thai Contact Center Applications Market, Forecast 2024
The Volume of Omnichannel Customer Interaction has Increased
The Thai contact center application market grew by 8.4% and generated $17.8 million in 2017. The market is forecast to see a CAGR of 4.7% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New...
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22 Jul 2019  |  Asia Pacific  |  Market Research
Vietnamese Contact Center Applications Market, Forecast to 2024
Still-developing IT Infrastructure Offers Plenty of Growth Opportunities
The Vietnamese contact center applications market grew by 3.5% and generated $4.1 million in 2017. The market is forecast to see a CAGR of 4.7% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Indonesia, Japan, Malaysi...
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21 Aug 2019  |  North America  |  Market Research
Companies to Watch in Customer Contact, North America, 2019
Technology Providers of Note in an Expanding Customer Service Ecosystem
This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...
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22 Aug 2019  |  North America  |  Market Research
Contact Center Buyers Guide, North America, 2019
Providers Look to Harness AI to Infuse Intelligence in the Customer Experience
New analysis from Frost & Sullivan's Digital Transformation program finds that growth continues in all areas of the contact center market: premise-based systems, the cloud, and hybrid configurations. Analytics, quality monitoring, and recording continue to be bright spots for growth, but emerging areas are taking center stage as companies transitio...
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14 Dec 2021  |  Global  |  Frost Radar
Frost Radar™: Global Off-Highway Autonomous Technology Market, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The promise of worker safety and productivity gains will drive the development of autonomous off-highway equipment in the medium-to-long term. Unmanned equipment’s ability to operate 24/7 without interference enables easier integration of technology into existing infrastructure and fleets, which will boost interest in this market. Even though th...
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20 Jan 2022  |  Global  |  Megatrends
Growth Opportunities for Capturing Value in Baby Boomers
Rethinking Business Strategies as Seniors Delay Retirement and Continue to Influence Consumer Spending
Globally, the aging population is enlarging, and this group’s participation in the labor market is increasing accordingly. By 2030, people aged 60 and above are expected to outnumber children under age 10 by 60 million. Projections estimate 30% growth in labor participation from the 65+ age group. At global scale, the increase in life expectancy pr...
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24 Feb 2022  |  Global  |  Technology Research
Smart Electronics and Spectral Imaging to Transform End-to-end Food Traceability and Safety
Rapid pathogen detection and the convergence of testing methods ensure future growth potential of food contaminant tracking and detection.
Food contaminants pose a major challenge to the entire F&B industry value chain, impacting food producers, manufacturers, retailers, and consumers. Following the COVID-19 pandemic, food safety has become a priority, with constantly evolving requirements for traceability, rapid detection, and source identification. Current tracking methods do not ...
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