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Businesses receive massive amounts of customer feedback every day through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. Voice of customer (VoC) refers to the practice of collecting, analyzing, and distributing customer feedback to improve a product, solution, or service. With accurate VoC data analyti...

Organic solar cells (OSCs) are emerging as one of the more versatile photovoltaic technologies inthe third-generation solar cell technology domain, owing to their unique characteristics of flexibility, ultralightweight form factors, low-temperature processing, and compatibility with high-throughput printing techniques. Advancements in donor–accepto...

Multimodal sensor fusion is an advanced perception technology that combines data from multiple sensors, including cameras, LiDAR, radar, ultrasonic sensors, thermal cameras, and inertial measurement units (IMUs), to give robots and autonomous systems a more accurate, reliable, and comprehensive understanding of their environment. It overcomes the l...

The Hong Kong contact center applications market generated revenue growth of 4.7%, with market revenue of $16.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

05 Feb 2021  |  Latin America  |  Market Research

Growth Opportunities for Communications, Collaboration, and Contact Center Technologies in the Education Industry

Enabling Key Education Workflows with Pre-packaged and Programmable Communications Solutions to Enhance Student and Teacher Journeys

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Frost & Sullivan has identified the education vertical as being ripe for a digital transformation involving the adoption of modern communications and collaboration technologies with the objective of improving operational efficiencies, instructor performance, and students’ experience. The COVID-19-induced need for social distancing unmasked this se...

Frost & Sullivan's Top Predictions for the 2021 UCC Market takes a deep look into the convergence of technological, economic, social and other macro trends to provide an over-arching perspective on our expectations for the changing nature of communications and collaboration. These perspectives are validated by the intersection of our supply and dem...

Cellular IoT connectivity is a booming market. It is witnessing rapid growth as 2G and 3G connections are being replaced with 4G-LTE, 5G, and low-power connections. Typically, 4G-LTE and 5G connections are the major revenue generators for cellular network operators. In 2020, global connectivity revenue stood at $47.02 billion. Asia-Pacific accounte...

In the last five years, interest in various types of waste-to-fuel and chemicals technologies has increased amongst industrial players, government agencies, and environmental organizations. The goal is to reduce dependency on fossil fuels and reduce the environmental and economic burden caused by landfills, through conversion of waste into clean re...

10 Feb 2022  |  North America  |  Market Research

Global Digital Smart Borders Growth Opportunities

Defining Future Growth Strategies for Different Ports of Entry

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The COVID-19 pandemic has hit the travel industry hard, with a total collapse of international travel. In 2020 and 2021, airline passenger numbers decreased by 60%, causing massive job and cumulative revenue losses of about $498 billion. The last 2 years have demonstrated that the world will likely continue to grapple with some form of the COVID-19...