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08 Feb 2021  |  North America  |  Market Research
The Race to Develop Autonomous Capabilities Drives the US Defense Vehicles Market
Procurement Pipeline Combined with Modernization Strategies Create New Aftermarket Growth Opportunities
This analysis offers readers an understanding of the US defense vehicles market and aftermarket. To isolate a defense vehicles “aftermarket,” it is necessary to present a clear portrayal of the US defense vehicles market as a whole. Several factors were obtained to furnish readers a broad analysis of growth opportunities within the defense vehicles...
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30 Dec 2022  |  Global  |  Customer Research
The Current State of the Internet of Things—Continuity and Change, Commonalities, and Fragmentation
Highlights from the Annual Frost & Sullivan Global IoT Survey
In this second annual Frost & Sullivan IoT user survey, we begin to gain a longitudinal understanding of continuity and change. A total of 606 respondents participated in the survey conducted in Q3 2022, with IT and Business Decision makers responsible for Respondents representing a range of industries, organization sizes, and global regions. ...
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01 Sep 2020  |  Asia Pacific  |  Market Research
Singapore Facilities Management Industry Tracker, 2020
Wider FM Requirements and Increasing Costs to Increase Average FM Pricing
This study provides an update about the facility management (FM) market in Singapore. The cost of FM services in Singapore has increased from 2017 to 2019. Although this increase has been minimal without much impact, it has driven innovation and strategy planning to improve cost efficiency, service delivery, and quality of services. Cost is one of...
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10 Oct 2019  |  Global  |  Market Research
Global Artificial Intelligence in Retail—Use Cases and Transformational Impact, 2019
Data Drives Everything. Customer Experience is Everything
This research service is part of Frost & Sullivan's Integrated Commerce Research Programme. It provides an original perspective on how artificial intelligence (AI) is making its way into the retail sector. Retail has entered a new era where eCommerce and technology bellwethers like Alibaba, Amazon, Apple, Baidu, Facebook, Google, Microsoft, and Ten...
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19 Dec 2025  |  Global  |  Customer Research
Navigating Customer Experience Trends in Healthcare, 2025 to 2027
A Customer Perspective
Healthcare is at a crossroads. Rising costs, workforce shortages, clinician burnout, and growing patient expectations are converging to create unprecedented challenges—and opportunities. This report, Navigating Customer Experience Trends in Healthcare, is your roadmap to understanding how contact centers and CX strategies are evolving to meet these...
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10 Dec 2020  |  Global  |  Market Research
CONOPS Powering the Global Airborne Radars Market, 2020
Future Product Evolution Is Being Shaped by a System of Systems Approach
The aerial CONOPS is undergoing a major change with network-centric warfare and connected combat elements emerging as a global trend. Advances in the Internet of Things, combat clouds, data processing, and data sharing elements have given rise to a connected battlefield where all elements operate on a common operating picture. Even space assets are...
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14 Mar 2022  |  North America  |  Market Outlook
Next-generation Diagnostics Outlook, 2022
Recovery in Routine Testing and Focus on Personalized Diagnostics to Propel Growth
In vitro diagnostics introduces new technologies, sequencing methods, novel software algorithms, and multi-omics approaches to realise the goal of personalized medicine. Next-generation diagnostics has been the backbone of COVID-19-related emergency diagnosis, with an estimated 25% to 30% of revenue during 2020 and early 2021 related to this testin...
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14 May 2025  |  North America  |  Market Research
Analyst Perspective on Agentic AI
What to Expect in 2025-2027
Although artificial intelligence (AI) has been around for decades, and the contact center industry has been leveraging it for years, recent advancements in AI have rapidly accelerated. The latter half of 2024 spouted industry excitement for next-level GenAI - agentic AI, also sometimes called autonomous AI. Agentic AI can act as the glue for orches...
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26 Aug 2025  |  North America  |  Market Research
English Proficiency 2.0: The Growth Accelerator for Nearshore CX Management
Why English Speaking Agents are Key to Provider Success in the Region
TThis Frost & Sullivan analyst perspective presents a broad overview of Business Process Outsourcing (BPO) market demand for English proficiency for call volumes originating from the United States. It highlights the key industry trends. This market insight will provide insights into the background, trends and context for creating successful next ge...
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21 Apr 2026  |  Global  |  Market Outlook
Growth Opportunities in the Global Medical Imaging Industry, 2026
Medical Imaging is Entering a New Transformation Phase Driven by AI, Enterprise Platforms, Operational Efficiency, and Sustainability
The global medical imaging equipment and informatics industry is undergoing a structural transformation, driven by rising demand for diagnostic procedures, increasing prevalence of chronic diseases, and growing imaging volumes across care settings. The shift toward value-based care, coupled with the expansion of precision medicine, is accelerating ...
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