Search results for: 'User and Entity Behaviour Analytics Based on Machine Learning'

This research service provides a detailed analysis of the global instrumentation software market. The study covers general purpose test software, including integrated software and programing and turnkey software, as well as data acquisition software. The aim is to provide a quantitative model that describes revenues of this market by segments and r...

This research service provides information about Asia-Pacific gearboxes and geared motors market in a detailed manner. It is presented in excel format, with breakdown of segments by country, by product types, by end users, by market participation, and by distribution channels. Revenue forecast is provided at regional and country levels, from base y...

21 May 2020  |  Europe  |  Market Research

Growth Opportunities in the European Hosted IP Telephony and UCaaS Market, Forecast to 2026

COVID-19 Softens Growth Rates, Creates New Use Cases

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This study provides an in-depth analysis of the European hosted IP telephony and UCaaS market, including a forecast of installed users, average prices and provider revenue until 2026. The study discusses the impact of the COVID-19 epidemic and the resulting economic hardship on services adoption and provider growth strategies. Furthermore, this stu...

These are awards derived from Frost & Sullivan's research on the World SSL VPN Products Market. Specifically included in this research are firms that provide products which reside at a network's perimeter, providing various levels of access to applications and data that resides inside the network by terminating SSL connections from authenticated u...

The Frost Radar™ for the next-gen content delivery networks (CDN) and edge services industry analyzes providers offering services to deliver web content, video, and applications to end-users with high performance, low latency, and robust security. The CDN market has evolved to include:1. Traditional Content Delivery: caching, content acceleration, ...

03 Feb 2021  |  Europe  |  Market Research

AI-powered Chatbots Boosting the European CX Management Market, 2020

Chatbots Enhance the Customer Experience and Give Businesses Extraordinary Scaling Opportunities

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The chatbots market is one of the fastest-growing in the ICT industry. There are several effective uses for chatbots. Businesses are applying them, in particular, to enhance their customer services and improve customer experience (CX). Chatbots are deployed across different channels, including web chat, SMS, social media, mobile chat apps, among ot...

Hybrid work is here to stay, and the workplace is rapidly changing. As the pandemic has influenced people's attitudes toward hybrid work to varying degrees, the percentage of people who will return to the workplace is in flux. As a result, there is a greater need to recognize employee preferences for hybrid working and accommodate multiple user-pro...

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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Key Issues Addressed

This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

This research service covers the state of the North American contact center systems market. Market segments covered include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and restraints for gr...