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The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...

11 Nov 2020  |  Global  |  Frost Radar

Frost Radar™: Global Airline IT Market, 2020

A Benchmarking System to Spark Companies to Action–Innovation That Fuels New Deal Flow and Growth Pipelines

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The airline information technology (IT) market is a highly fragmented one with numerous start-ups and conglomerates offering various airline IT solutions across geographies. The leading companies in this market have distinguished their products and services from the rest of the market by maintaining a long-term focus in their R&D investment strateg...

12 Jan 2021  |  North America  |  Market Research

North American Knowledge Management (KM) Market View for Customer Care, 2021

Knowledge Creation and Mining for Improve Employee and Customer Engagement

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Knowledge management (KM) is a mature technology area that can be broadly applied across all areas of business. Initially, KM was aimed at gathering and sharing of knowledge within an organization (across documents, databases, and other sources). One of the most critical early components of KM was content management; an organizations data and infor...

01 Feb 2021  |  North America  |  Market Research

Digital Transformation in Imaging Powering the Next Wave of Growth in Informatics

Future Growth Potential Enhanced by Growth Opportunities in Enterprise Imaging IT

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The global medical imaging and informatics industry is undergoing rapid change with the emergence of new technologies, evolving clinical and administrative needs, and the introduction of new policies and regulations, making it necessary for industry participants to continuously innovate to maintain their competitive edge. New technologies such as A...

04 Oct 2021  |  Europe  |  Market Research

Global Probiotic Ingredients in Human Nutrition Growth Opportunities

Future Growth Potential Due to Consumer Cognizance and New Product Development

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This research service analyzes the global probiotic ingredients market, covering North America, Europe, Asia-Pacific (APAC), and Rest of World. Global and regional trends are detailed in the study, and it focuses on probiotic ingredients used across end applications, such as functional food & beverages, dietary supplements, pharmaceutical, others (...

In response to the numerous challenges associated with the COVID-19 pandemic, organizations of all sizes underwent a radical adaptation of their business processes and, in some cases, their entire business models, in order to survive. Throughout 2020, innovative companies found clever ways to serve their customers, which required a new set of commu...

In Asia-Pacific (APAC), 5G network slicing is still at an early stage because of limited 5G commercial launches. The standards for 5G end-to-end network slicing have only recently been completed in June 2021 and have been a bottleneck for the more promising use cases. The majority of mobile operators are planning to implement 5G network slicing by ...

This study presents an overview of the Asia-Pacific infectious disease point-of-care testing (POCT) market with an emphasis on some of the key trends and growth opportunities that are shaping the market. The study highlights some of the emerging business models supporting the development and adoption of innovative diagnostic tests. The Asia-Pacif...

Infrastructure that equips a city with clean water supply, a sustainable waste disposal mechanism, and renewable energy is called environmental infrastructure. It is evolving into a basic necessity for any city around the world. Just as drinking water needs to be treated to prevent water-borne diseases, an efficient waste disposal and waste treatme...