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The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

06 Aug 2025  |  Global  |  Market Research

Cloud-Native Application Monitoring Platforms, Global, 2024–2029

Rapid Adoption of Cloud-Native Technologies Fuels Demand

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The use of cloud-native technologies, such as containers and Kubernetes (K8s), has enabled a faster application development and delivery process and more efficient resource usage. However, it also introduced a level of operational complexity that traditional application monitoring tools are not equipped to solve as it has not been designed to addre...

This edition of the IT, Computing and Communication Technology Opportunity Engine explores growth opportunities across Quantum Computing Systems, AI Cloud Platforms, Orbital Data Centers, Sovereign AI, Multimodal AI Agents, AI-powered Event Platforms, Cloud Infrastructure Platforms, Field Foundation Models, and Legal and Professional Services Workf...

18 Jul 2019  |  Global  |  Market Research

Global Smart Grid Analytics Market, Forecast to 2025

Big Data Analytics to Drive Utility Energy Management, Cost Reduction and Equipment Reliability

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The global smart grid analytics market is projected to generate $2.31 billion in sales by end of 2025. This study segments data analytics according to three main areas of the grid network, which ranges from customer endpoints, all the way up to the distribution and transmission network. • T&D analytics consist of analytics-related management an...

In the wake of the COVID-19 pandemic, as the world transitioned to remote work and remote learning, digital transformation came to the forefront of urgent enterprise priorities. Most industries across regions underwent several years of digital transformation in just a few months. Cloud technologies have been a huge beneficiary of this shift. Howev...

12 May 2017  |  North America  |  Market Research

Global Antimicrobial Coating Materials Market for Medical Devices, Forecast to 2021

Growing End Application Demand Induced by Rising Awareness

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The rise in the global population suffering from cardiovascular diseases and other lifestyle-associated illnesses is slated to increase the need for surgery. This, combined with the growing incidence of nosocomial infection across hospitals, is expected to stimulate antimicrobial coating materials demand. The escalating birth rate will augment the ...

This study examines the strategic imperatives reshaping the cloud communications and collaboration services and software market as providers confront slowing core growth, intensifying competition, and profound shifts driven by artificial intelligence, platform consolidation, and ecosystem convergence. As unified communications and contact center ma...

The latest issue of Advanced MedTech Technology Opportunity Engine (TOE) profiles a wide range of innovations from the advanced medical devices, medical imaging, and diagnostics industry. The issue includes advanced medical devices such as therapeutic device for heart failure, automated robotic disinfection system, remote monitoring of gravity IV ...

For financial institutions, the first months of 2020 were a test of operational agility. In response to COVID-19's chaos, including branch shutdowns, concerns about employee health and safety, and shifting government mandates, the financial firms best able to pivot were those that were already well into their cloud journeys. Such firms leveraged a ...