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02 Feb 2021  |  Global  |  Market Research

2021 Predictions— COVID-19 Accelerates CX Investments

Growth Opportunities Revealed by End Customers

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The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound in consumer demand, faster services sector recovery could enable full GDP recovery by mid-2021 (optimistic scenario). Full recovery will be pushed out beyond 2021 in case of multiple fresh outbreaks, ...

05 Aug 2021  |  Global  |  Market Research

Global Wound Care Solutions and New-age Technology Growth Opportunities

Growth Strategies Driven by Increasingly Advanced and Digital Solutions

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The entire healthcare industry is undergoing a transformation in the wake of the COVID-19 pandemic, and the global wound care industry is no exception. As concerns about aged patients contracting COVID-19 increased, care delivery began a gradual shift toward a home setting. As a result, participants in the wound care industry are investing heavily ...

The study focuses on digital solutions in buildings and IoT-based services for heating, ventilation and air-conditioning (HVAC) equipment. Digital solutions are services that are not part of equipment sales but rendered additionally. Remote monitoring, predictive maintenance, fault detection and diagnostics, energy optimization, healthy building se...

Companies need to increasingly plan for business scenarios tied to fast-changing macroeconomic dynamics and risk conditions. Staying ahead of the curve requires extensive scenario planning and nimble responses to evolving risk conditions, such as economic, geopolitical, technological, climate change, and labor and human capital risks. This thoug...

This Frost & Sullivan analysis provides an outlook for the electric vehicle (EV) industry based on the latest industry data, an outline of current trends, an in-depth examination of future developments, and a breakdown of the main stakeholders in the sector and their performance. EV sales in 2023 amounted to a total of 14.1 million, of which 70....

During the forecast period (2024-2029), the customer experience management (CXM) market in Latin America and the Caribbean (LAC) will expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation among businesses to outsource their CX activities. This market is poise...

The 21st Annual Customer Contact East 2025 MindXchange provided valuable insights into navigating the evolving customer experience (CX) landscape. This year’s key takeaways emphasize the importance of returning to basics to preserve a company’s core essence amid ongoing digital transformation, geopolitical chaos, and technology disruption. Think of...

The need to ensure regulatory compliance and the drive to extend asset life continue to support growth of the facilities management (FM) market in Australia. Stable demand from certain end-use sectors will underpin FM revenue growth. Recovery in the mining sector and sustained growth in healthcare services point to positive FM growth. However, skil...

Grid-Scale energy storage solutions involve electrochemical storage such as batteries, supercapacitors, electromechanical storage solutions such as flywheels, compressed air energy storage and thermal energy storage solutions like molten salt and ice energy storage. These storage solutions are used to support grid stability and predominantly the in...