Search results for: 'solution monitoring'

This research study looks at market trends, drivers, and restraints for the North American ACD systems market. It also provides market size, market share, forecasts and breakdown of the North American ACD systems market by size of contact center and vertical market. Vendor solution offerings and strategies are analyzed in a competitive framework an...

The laboratory information management systems (LIMS) industry in the United States and Europe is forecast to grow from 2023 to 2027 at a CAGR of 8.8% and 6.3%, respectively, driven by the increasing need for laboratory automation, regulatory compliance, and cloud-based solutions. Prominent players in the US and EU LIMS industries, such as ThermoFis...

The rapid proliferation of SaaS applications has outpaced many organizations’ ability to maintain visibility and control, exposing critical security gaps and increasing the risk of data breaches due to insufficient SaaS-specific protections. This has accelerated growth in SaaS security posture management (SSPM) solutions that feature broad, pre-bui...

As video technologies penetrate meeting spaces, customer requirements have become more diverse, which creates challenges and opportunities for video device vendors. Evolving portfolio and solution capabilities, go-to-market strategies, and value propositions compel market participants to constantly evolve their offerings and strategies to maintain ...

22 Jan 2021  |  Global  |  Market Research

Leveraging Vertical and IoT Expertise Improves Outcomes for the Global IoT-Managed Services Market

Everything-as-a-Service (XaaS) Model Widens Adoption Options to Enhance Customer Experience

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Key Issues Addressed

While Internet of Things (IoT) adoption is a strategic imperative, companies struggle with legacy infrastructure, connectivity, and implementation decisions. IoT providers can help companies advance IoT plans by using their expertise and portfolio of solutions. Instead of following a build-and-own approach, companies should opt for IoT-managed serv...

12 May 2021  |  Global  |  Customer Research

Investing in Communications and Collaboration Tools to Empower Frontline Workers

Enhanced Frontline Worker Productivity Can Boost Company Growth and Customer Satisfaction

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Estimated at approximately 2.7 billion globally, frontline workers represent a considerable untapped market and growth opportunity for communications and collaboration solution providers. For decades, the enterprise communications market has focused much of its collective attention on the carpeted office and knowledge worker segments. While commu...

In response to the numerous challenges associated with the COVID-19 pandemic, organizations of all sizes underwent a radical adaptation of their business processes and, in some cases, their entire business models, in order to survive. Throughout 2020, innovative companies found clever ways to serve their customers, which required a new set of commu...

The significant increase in the number of phishing and targeted phishing e-mails and malicious content among ASEAN organizations was a key driver for the adoption of legacy SCM solutions, particularly Web security. Critical infrastructure and sectors have seen a sharp rise in the number of such attacks. Despite SMBs making a shift to cloud-based e-...

The commercial vehicle industry faces common challenges, such as rising fixed costs, difficulty in ensuring immediate truck availability, prolonged delivery time, high operating costs, high fuel spend, increased repair cost, and sub-optimal asset utilisation. Telematics has been the go-to solution for industry participants in addressing these chall...