Search results for: 'focusing'

This Frost Radar™ examines the Asia-Pacific customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services ...

The global oil & gas sector is entering a phase where traditional growth models are increasingly misaligned with structural shifts driven by decarbonization, geopolitical disruption, technological change, and tightening societal and regulatory constraints. This analysis outlines 10 non‑negotiable strategic imperatives that will define long‑term com...

The global paints and coatings industry is being redefined by sustainability imperatives, with particular emphasis on paint recycling as an emerging focus area. However, the transition toward circular practices remains uneven, as diverse structural, technical, and system-level challenges persist across markets. This report examines the evolving lan...

The cosmetic and aesthetic procedures market is undergoing a significant transformation, driven by a shift away from invasive surgical interventions toward minimally invasive and non-invasive treatments. Traditional cosmetic surgeries are often associated with higher procedural risks, longer recovery times, and increased costs, whereas emerging tec...

The recyclable and biodegradable plastics sector is entering into a new phase focused on application-specific circularity, system-fit design, and credible end-of-life solutions. Recyclable platforms such as polyethylene terephthalate (PET), polyethylene (PE), and polypropylene (PP) are growing rapidly due to improved collection systems and increase...

The global data centre industry is entering a new growth phase, driven by surging AI adoption, expanding cloud ecosystems, energy transition requirements, and the increasing digitisation of economies. The most significant growth opportunities are emerging at the intersection of computing capacity, energy infrastructure, cooling innovation, digital ...

When hydrogen gained traction in the late 2010s, Latin America was identified as a region with high growth potential. The region already generates a high percentage of its electricity from renewable energy (mainly hydropower), it has significant solar PV and wind potential that could be exploited, and production costs are forecasted to be globally ...

A customer experience platform (CXP) brings order to the complexity of modern customer interactions, covering multiple channels and touchpoints to deliver a journey that is seamless, consistent, and personalized. Providers featured in this Frost Radar™ analysis offer a full-fledged native CXP that includes contact center software, AI, omnichannel e...

Via Transportation, Inc. (Via) is a leading business-to-business (B2B) transit software and tech-enabled operations company. The company’s platform serves five segments of the global demand-response transit (DRT) market: microtransit, paratransit, school transport, corporate/campus transport, and non-emergency medical transportation (NEMT). This Fr...