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  1. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Automation and Analytics Powering Chinese Contact Center Applications Market, Forecast to 2026

    Growth Potential Enhanced by Increasing Investments in RPA, Speech Analytics, and Voice Biometrics

    The Chinese contact center applications market generated revenue growth of 2.3%, with market revenue of $112.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...

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  2. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Demand for Improved Customer Experience Driving Vietnamese Contact Center Applications Market, Forecast to 2026

    Growth Potential Enhanced by Increased Adoption of Omnichannel Applications

    Vietnamese contact center applications market generated revenue growth of 6.3%, with market revenue of $4.6 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 8....

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  3. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Demand for Superior Customer Experience Accelerating Indonesian Contact Center Applications Market, Forecast to 2026

    Growing Focus on Efficiency and Cost Optimisation Attracts Investments

    The Indonesian contact center applications market generated revenue growth of 3.3%, with market revenue of $15.4 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) ...

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  4. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Technology Upgradation and Cloud Migration Driving Indian Contact Center Applications Market, Forecast to 2026

    Growing Adoption of Knowledge Management Tools and RPA to Enhance Operational Efficiency

    The Indian contact center applications market generated revenue growth of 8.2%, with market revenue of $78.8 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 5...

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  5. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Demand for Superior Customer Experience Driving Thai Contact Center Applications Market, Forecast to 2026

    Growing Focus on Efficiency and Lower Costs to Boost Investments

    Thailand's contact center applications market generated revenue growth of 6.9%, with market revenue of $21.3 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 6...

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  6. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Analytics and Cloud Migration Driving South Korean Contact Center Applications Market, Forecast to 2026

    Growth Opportunities Enhanced by Artificial Intelligence and Omnichannel Communication Services

    South Korean contact center applications market generated revenue growth of 6.2%, with market revenue of $58.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...

    $2,450.00
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  7. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Analytics and Automation Powering Malaysian Contact Center Applications Market, Forecast to 2026

    Growing Focus on Multilingual Support and Remote Working Capablities to Accelerate Cloud Migration

    The Malaysian contact center applications market generated revenue growth of 9.0%, with market revenue of $16.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

    $2,450.00
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  8. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Automation and Workforce Management Driving the Philippine Contact Center Applications Market, Forecast to 2026

    Personalisation and Proactive Customer Experience Represent Key Growth Opportunities

    The Philippines contact center applications market generated revenue growth of 4.2%, with market revenue of $21.7 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...

    $2,450.00
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  9. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Cloud Migration Powering Australian Contact Center Applications Market, Forecast to 2026

    Artificial Intelligence and Analytics Driving Operational Efficiency and Customer Satisfaction

    The Australian contact center applications market generated revenue growth of 6.9%, with market revenue of $147.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...

    $2,450.00
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  10. 25 Sep 2020  |  Asia Pacific  |  Frost Radar

    Frost Radar™: ASEAN Peer-to-Peer (P2P) Lending Market, 2020

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

    The Association of Southeast Asian Nations (ASEAN) peer-to-peer (P2P) lending industry is disrupting the small and medium enterprise (SME) loan market that is primarily served by banks. P2P lenders are launching products that use technologies such as machine learning and artificial intelligence (AI) to shorten the entire lending process from more t...

    $4,950.00
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