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Decarbonization, digital transformation, and technology innovation have accelerated significantly in the past 5 years. The global energy industry is experiencing an unprecedented transition, and this change is bringing exciting new growth opportunities to the oil and gas (O&G) industry. Digital technology and new business models are driving O&G opt...

Li-Fi and optical camera communications (OCC) are emerging light communication technologies that have gained traction in the past few years in indoor and outdoor wireless communications. Li-Fi is a networked, bi-directional wireless communication technology that uses light to transmit/receive massive amounts of data at higher speeds for short-range...

Thanks to the growth of structured and unstructured content within enterprises across all verticals and geographies and the increasing emphasis on workflow collaboration and information sharing, the enterprise content management market continues to evolve and grow. Vendors offering a slew of best-of-breed point solutions as well end-to-end platform...

Business communications have evolved over the years to include a plethora of new communications and collaborations tools, such as video meetings, team spaces, business short messaging services (SMS) and more. Many businesses have also moved their call control (private branch exchange (PBX)) and collaboration tools to the cloud and adopting advanced...

US President Donald Trump imposed a 25% tariff on imports of passenger vehicles, light trucks, and certain automotive parts (engines, transmissions, powertrain parts, and electrical components, among them) on March 26, 2025. He also announced a more comprehensive set of “reciprocal tariffs,” starting at 10% on almost all goods from most countries.S...

The market insight identifies the major factors affecting the North American paints and coatings market. The product segments covered in the research are architectural coatings, wood and furniture coatings, automotive coatings, powder coatings, coil coatings, can coatings, and protective and marine coatings. Revenue forecasts have been provided for...

This market insight covers the North American hydrocarbon solvents (HCS) market. The segments are analyzed by n-paraffins, isoparaffins, special boiling points, aromatics, dearomatized aliphatics, and mineral/white spirits. Aromatics do not include toluene and xylene (T&X). HCS demand, market growth, and trends are discussed for the following verti...

This research service provides key insights into market trends in the global residential and light commercial water treatment equipment market for the current (2013) market. In addition, it discusses in depth the industry challenges and important drivers and restraints impacting the global WTE market. Additional details on current scenarios, in ter...

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...