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Original equipment manufacturers (OEMs) and dealers are exploring different approaches to reach out directly to customers to reduce the overall retail operating costs These approaches should be effective enough to market and sell their inventory in the competitive retail arena. Automotive eCommerce transformed during the COVID-19 pandemic. Many OEM...

Managed detection and response (MDR) is a threat detection and response powerhouse and enjoys incredibly high adoption and rapid growth across the cybersecurity industry. MDR solutions are equipped with in-built capabilities to deliver extensive visibility over the environment and advanced detection of the most pervasive threats. It has become the ...

The global push toward digitalization has expanded attack surfaces and heightened IT risks. Today, threat actors launch multi- vector attacks on organizations, targeting internal networks and external digital assets. As organizations ramp up cybersecurity spending and tools to mitigate these risks, the efficacy of these measures depends on timely i...

This Frost Radar™ examines the Latin American customer experience (CX) management landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. It encompasses the services delivered in each local market and those from Latin American locations to countries overseas. CX management is a subse...

The rapid evolution of enterprise IT environments, driven by cloud adoption, the internet of things, and distributed work, has rendered legacy perimeter defenses inadequate. Network detection and response (NDR) has emerged as a strategic imperative, providing continuous visibility into network traffic to detect and respond to advanced, stealthy thr...

As digital ecosystems become more decentralized, network transformation has evolved from a technical upgrade to a strategic imperative. Enterprises are investing in cloud, AI/machine learning, the internet of things, and augmented and virtual reality to enhance productivity and user experience. To unlock the full potential of these innovations, org...

Cloud adoption continues at a breakneck pace globally, transforming how businesses develop and deploy applications. In the wake of accelerated digital transformation and the rise of containerized and serverless architectures, organizations face a fundamentally expanded attack surface in the cloud. Traditional perimeter and on-premises security mode...

Digital piracy has evolved from casual file sharing into an industrialized, organized crime enterprise that ranks among the gravest revenue threats facing global media and entertainment. The single most important problem confronting the industry today is the industrialization of live streaming piracy—particularly of premium live sports—where crimin...

The COVID-19 pandemic has significantly affected the water sector. Operational resilience and economic sustainability have become key focal points of investments due to the pandemic. The lockdowns due to the pandemic across the globe have severely disrupted supply chains and labour availability for production; both factors have significantly hit th...