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2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

The strategic analysis is part of Frost & Sullivans continues coverage of the NA generator set markets . The study highlights key market drivers- restraints -industry challenges and market trends that are impacting the generators market. The overall 2008 market is entirely driven by grid unreliability, becoming almost necessary to have permanent p...

The Mid Market ERP software in South Korea is analysed as part of this market analysis study. The market revenues, key market trends, competitive anlaysis and strategies constitute the study. The Mid Market ERP software market in South Korea is growing and is of immense interest to Tier I enterprise software vendors.

The manufacturing industry is increasingly focused on improving business process efciency and quality, in addition to customer experience. Frost & Sullivan's Start-Up Tracker is a resource to help the ecosystem participants identify solution providers with offerings that match industry challenges. The Start-Up Tracker provides a rich database of ...

30 Jul 2019  |  Global  |  Market Outlook

Global Medium/Heavy Commercial Vehicle Aftermarket Outlook, 2019

Manufacturer-level Revenue to Approach $100 Billion in 2019 Across 20 Key Markets

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The global commercial vehicles aftermarket is a large, but overlooked industry. Across the world, the average company spends nearly $5,000 a year on maintenance and repair parts for just one commercial truck, compared to less than $1,000 that a consumer spends for a passenger vehicle. The aim of this study is to identify the size of the global comm...

This Frost & Sullivan study focusses on smart city solutions. It includes an updated overview of the structure of smart city operations, a smart city's constituent parts, applications of smart city solutions, and the challenges these solutions face. The study offers a global view of the smart city solution provider market and includes the technolog...

This study provides an analysis of the global off-highway equipment sector with focus on the construction, mining, and agriculture segments. Discussions include predictions for 2023, major market trends, market measurements by region, (United States, Europe, Asia [India and China], and the Rest of World), and top growth opportunity areas. In 20...

Shock absorbers form an essential part of the suspension systems in vehicles. They play a vital role in dampening the vibrations caused by uneven or poor road surfaces. Its main function lies in controlling the movement of a vehicle's spring system and reducing body roll. Since roads in India are underdeveloped, good shock absorbers are essential f...

The Mid Market ERP software in Malaysia is analysed as part of this study. The market revenues, key market trends, competitive anlaysis and strategies constitute the report. The Mid Market ERP software market in Malaysia is growing and is of interest to Tier I enterprise software vendors due to the disparity of the market and the likely market pote...