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17 Mar 2021  |  Global  |  Customer Research
Cloud Drives Digital Transformation in Financial Services
Highlights from the 2020 Frost & Sullivan Global Cloud User Survey
For financial institutions, the first months of 2020 were a test of operational agility. In response to COVID-19's chaos, including branch shutdowns, concerns about employee health and safety, and shifting government mandates, the financial firms best able to pivot were those that were already well into their cloud journeys. Such firms leveraged a ...
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20 Mar 2019  |  North America  |  Strategic Forecasting
Global Cloud Infrastructure as a Service Market Outlook, Forecast to 2023
The Infrastructure as a Service (IaaS) market remains highly active worldwide, having reached an astounding U$45.6 Billion in revenues in 2018. While adoption pace and patterns vary, all regions—North America, Europe, Latin America, and Asia-Pacific—are firmly on the path toward the cloud. In this report, we review key findings from the 2018 Clou...
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01 Aug 2017  |  Global  |  Market Research
Smart Cities in India—Business Opportunities in Pune City, 2017
Strong manufacturing base in Pune drives the need for improving governance and ease of doing business
The Government of India (GoI) launched the 100 Smart City Mission in April 2015; the plan is to implement this through area based approaches. Cities have been selected through a City Challenge Competition. Pune has been selected for Smart city development since the city is the 2nd biggest software hub in India and is among the top five FDI investme...
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20 Mar 2020  |  Asia Pacific  |  Market Research
Asia-Pacific Hosted/Cloud Contact Center Market, Forecast to 2025
Market Demand is on the Rise, Primarily Driven by the Shift toward an OPEX Model, Flexibility, and Scalability
While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...
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28 Sep 2021  |  North America  |  Tracker
North American Contact Center Buyers Guide, 2021
Digital Transformation and Artificial Intelligence are Growth Opportunities that Spur a More Human Approach to Customer Care
New analysis from Frost & Sullivan's Information & Communication Technologies program presents some of the trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience in the next few years, and includes insights for selected industries, business models, and technology areas, including: • ...
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22 Aug 2019  |  North America  |  Market Research
Contact Center Buyers Guide, North America, 2019
Providers Look to Harness AI to Infuse Intelligence in the Customer Experience
New analysis from Frost & Sullivan's Digital Transformation program finds that growth continues in all areas of the contact center market: premise-based systems, the cloud, and hybrid configurations. Analytics, quality monitoring, and recording continue to be bright spots for growth, but emerging areas are taking center stage as companies transitio...
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04 Aug 2021  |  North America  |  Market Research
Growth Opportunities Arising due to the Use of Commercial AI Models in Radiology
The Intensely Competitive Landscape Necessitates the Repositioning of Value Through the Acceptance of New Business Models
As artificial intelligence (AI) solutions gain acceptance in the imaging fraternity and among senior leaders in the health systems space, competition has intensified and necessitated the creation of differentiation strategies for companies that want to improve their revenue and sustain growth. The rapid proliferation of medical imaging AI companies...
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12 Aug 2021  |  North America  |  Market Research
Global Li-Fi and Optical Camera Communications Growth Opportunities
Accelerated Growth of IIoT and Building IoT Applications Powers Future Growth Potential
Li-Fi and optical camera communications (OCC) are emerging light communication technologies that have gained traction in the past few years in indoor and outdoor wireless communications. Li-Fi is a networked, bi-directional wireless communication technology that uses light to transmit/receive massive amounts of data at higher speeds for short-range...
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11 Mar 2022  |  Asia Pacific  |  Frost Radar
Frost Radar™: Asia-Pacific Cloud Contact Center Services, 2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...
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19 Sep 2022  |  Europe  |  Tracker
Database of European Mainline Rail Operators and Signaling Solution Providers
Rolling Stock Lists and Signaling Companies by Type and Region
This excel database contains the rolling stock inventory of rail operators in the European Union (EU). The database covers mainline rail applications—intercity, commuter, and freight rail—and offers insight into the rolling stock operated across the EU, including ones that have been retired. In some cases, ordered locomotives have been included. ...
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