Search results for: 'platforms'

Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact ...

In 2026, the smart buildings sector is accelerating rapidly, propelled by the convergence of AI agents, IoT sensors, and cloud-based platforms that tackle the longstanding 25%–35% efficiency gap in commercial properties while introducing personalized, conversational interfaces to elevate tenant satisfaction and technician efficiency. Autonomous edg...

The global medical imaging equipment and informatics industry is undergoing a structural transformation, driven by rising demand for diagnostic procedures, increasing prevalence of chronic diseases, and growing imaging volumes across care settings. The shift toward value-based care, coupled with the expansion of precision medicine, is accelerating ...

The rise in both global population and travel is contributing to the increase in spread of infectious diseases. Rapid and accurate identification of the infectious pathogens are imperative for timely intervention, better patient outcomes, and control and management of the spread of the infection. Conventional infectious disease diagnoses are perfor...

This research service consists of Trend Opportunity Profiles that cover the global aspects of retail services, featuring the most upcoming trends that cater to the retail industry. In addition, the study describes the opportunities for several sectors, such as FMCG, retail, ICT, business, and financial services. Trend Opportunity Profiles Serie...

Frost & Sullivan’s Top 10 Growth Opportunities Across the Global IoT Market, 2026, are based on insights gathered from regional research teams. Contributions from research analysts draw on the Frost & Sullivan knowledge base, supported by both primary and secondary research.The report identifies the top 10 IoT growth opportunities for 2026, analyzi...

Frost & Sullivan defines Communications Platforms as a Service (CPaaS) as any cloud-based platform that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications. In nearly all cases, the embedded communications and collaboration services leveraged through a CPaaS are a fe...

The labor market is constantly evolving and introducing newer forms of employment, such as the retired workforce, platform workers, crowd workers, and temporary workers. Changing market dynamics have shifted companies’ focus from hiring and training to leveraging non-permanent talent as this model offers optimal flexibility and lower fixed costs. ...

Self-health monitoring products and technologies boost consumer awareness of their health and help them to monitor it, avail timely medical help, and lead a high-quality life. Tools such as wearables, body patches, smartphone applications, lateral flow assays, and other peripheral devices are used to diagnose acute conditions, help patients reach t...