Search results for: 'Automation: Integrating Data Management and Workflows'

This study examines the increasing use of artificial intelligence (AI) in quality management. The rapid advancement of AI has led to its use across sectors, particularly quality management, as is evident in the growth of predictive quality analytics and enterprise quality management systems (EQMS). With increasing competitive intensity, it has beco...

This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...

30 Jun 2022  |  Global  |  Market Research

Global Building Technologies and Services Sustainability Innovation and Growth Opportunities

Technology Strategy to Focus on Sustainability-related Innovation

Infographics

×

Businesses continue to respond to the impact of two major trends; the ongoing coronavirus pandemic and climate change. The pandemic has created financial austerity among public and private organizations, and companies have also accelerated decarbonization in business operations as a way to gain competitive edge. As companies are resuming busines...

03 Jun 2020  |  South Asia, Middle East & North Africa  |  Market Research

Transformation Trends in Dubai’s Logistics Industry, Forecast to 2023

Effect of Disruptive Trends on Dubai’s Transport and Logistics Industry

Infographics

×

Key Issues Addressed

Since the early 2000s, Dubai has made significant economic improvement with the help of its economic diversification initiatives. Dubai’s transportation and logistics industry has also changed notably with low logistical and operational costs and favorable government policies attracting investors from around the world, marking the region as a gatew...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

Infographics

×

The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

The South Korean Advanced Malware Detection Solution market witnessed a steady YoY growth in 2018. Though cloud-based deployments are expected to grow at a much higher CAGR, on-premises deployments are expected to dominate the South Korean AMD solutions market until 2023. Cyberattacks are becoming more sophisticated. The latest attacks included...

The global HVAC controls market has witnessed significant growth in recent years, driven by various Mega Trends that have shaped its landscape, including increasingly stringent energy efficiency regulations, the adoption of intelligent and connected technologies, and a growing focus on sustainability and environmental conservation. As a result, the...

The medical imaging industry is undergoing a transformative shift as it grapples with escalating challenges such as the surge in imaging exams, leading to radiologists’ increasing workloads, complex diagnostic tasks, and a global shortage of trained staff, which has placed a growing burden on radiologists and healthcare systems alike. In response, ...

This study analyzes the current position of South America in the global commercial unmanned aerial system (UAS) market and examines how current international events will shape its development in the upcoming years. Relevant growth opportunities have been highlighted to show which market segments will experience the highest growth rate in the region...