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The customer experience (CX) automation market has reached an inflection point. Legacy interactive voice response systems and rule-based chatbots, designed to route and deflect rather than understand and resolve, are being displaced by a new generation of intelligent virtual agents (IVAs) capable of comprehending intent, maintaining context across ...

Smart appliances are appliances connected to the Internet or to the Bluetooth and are controlled or monitored through remote commands using a smartphone, tablet, or any other device. With more than 500 million smartphone users in India, mobile connectivity and availability of easy-to-install applications are drivers for the growth of smart applianc...

In 2026, the smart buildings sector is accelerating rapidly, propelled by the convergence of AI agents, IoT sensors, and cloud-based platforms that tackle the longstanding 25%–35% efficiency gap in commercial properties while introducing personalized, conversational interfaces to elevate tenant satisfaction and technician efficiency. Autonomous edg...

Banking and financial services are entering a new phase of transformation as AI evolves from a supporting tool into an autonomous enterprise capability. This outlook examines six interconnected opportunities: agentic AI for autonomous operations, real-time AI auditing, regulatory intelligence and compliance orchestration, behavioral fraud analytics...

The global space industry has been expanding with the entry of new participants and non-space companies that are extending their roles to cater to both the upstream and the downstream segments. The upstream segment is expanding exponentially and is seeing successful launches by low earth orbit (LEO) satellite constellation operators as well as plan...

This analysis gives a detailed overview of the regulatory policies and programs in key ASEAN automotive markets. In Thailand, this includes the restructuring of the excise tax system, the Eco-Car Program Phase 2, and a roadmap for electric vehicles (EVs). For Malaysia, it covers the National Automotive Plan (NAP) 2014 and the implementation of a go...

With companies increasingly digitalizing automotive manufacturing processes, mixed reality (MR) tools are gaining significance for improving design and prototyping, streamlining assembly processes, enhancing quality control, reducing downtime, and increasing safety. In addition to these benefits, MR holds the potential to transform the automotive m...

12 Jun 2020  |  South Asia, Middle East & North Africa  |  Market Outlook

India Facilities Management Industry Outlook, 2020

The Facilities Management Market in India is Going Through a Major Transformation, Driven by Technological Innovation, New Business Models, and New Service Offerings

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Key Issues Addressed

Professional FM services have now become a necessity for asset owners, as they not only help increase the lifespan of a building but also help owners meet international health and safety standards. The increased need to reduce operating costs of facilities and buildings of end-user segments and increasing demand for energy conservation and optimum ...

Advances in sensor technology that enhance navigation and object detection, advanced braking systems, image processing algorithms, and machine vision have created opportunities for automotive manufacturers to explore a wide range of automotive electronics solutions. Miniaturization of electronic components, product convergence, and smart device ado...