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Artificial intelligence (AI) and machine learning (ML) have been adopted widely across industries over the years due to the multifaceted benefits that the technologies bring about. AI and ML have been also increasingly adopted across industries, from such as healthcare, education, information and communication technologies (ICT), logistics, marit...

When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...

21 Apr 2020  |  South Asia, Middle East & North Africa  |  Market Outlook

ICT Market in the Middle East, Forecast to 2024

Governments’ Digital Transformation Initiatives and Enterprises’ Increasing Acceptance of Disruptive Technologies, Such as IoT

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This research service analyzes the ICT market in the Middle East. It provides key highlights for 2019 as well as an outlook of the future. Countries covered under the geographic scope of this research service are Bahrain, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, and Syria. By industry, the market is segmented into tele...

15 Mar 2018  |  North America  |  Market Outlook

Global Autonomous Driving Market Outlook, 2018

The Global Autonomous Driving Market is Expected Grow up to $173.15 B by 2030, with Shared Mobility Services Contributing to 65.31%

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2018 will see the first true deployment of automation where the vehicle will tell the driver with the first level 3 (L3) autonomous capability by taking the driver out of the loop to be introduced next year. Ironically, this may happen through a software patch update or a flagship generational product launch. Regardless of the medium through which ...

Digitization trends and automation technologies can significantly improve efficiency of processes and efficiency of oil and gas plants. This is owing to their ability to perform seamless operations and enable informed decision-making by means of data analysis using AI-based software analytics platforms. Conventionally, the oil and gas industry has ...

This study examines the trends in the Latin American and the Caribbean (CALA) customer experience outsourcing (CX Outsourcing) services market and forecasts the market size in Brazil in particular. The report provides extensive coverage of services delivered in each local market and those provided from the CALA countries to others overseas. In this...

This study examines the trends in the Latin American and the Caribbean (CALA) customer experience outsourcing (CX Outsourcing) services market and forecasts the market size in Argentina and Chile in particular. The report provides extensive coverage of services delivered in each local market and those provided from the CALA countries to others over...

This study examines the trends in the Latin American and the Caribbean (CALA) customer experience outsourcing (CX Outsourcing) services market and forecasts the market size in Colombia and Peru in particular. The report provides extensive coverage of services delivered in each local market and those provided from the CALA countries to others overse...

This study examines the trends in the Latin American and the Caribbean (CALA) customer experience outsourcing (CX Outsourcing) services market and forecasts the market sizein Mexico and Central America and the Caribbean in particular. The report provides extensive coverage of services delivered in each local market and those provided from the CALA ...