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22 Dec 2022  |  Asia Pacific  |  Tracker
Asia-Pacific Contact Center Applications Tracker, 2022
Digital, Omnichannel, and Cloud Applications Drive the Transformational Growth of Contact Center Solutions in the Asia-Pacific
The Asia-Pacific contact center applications market generated $825.3 million in revenue in 2021, registering an annual growth of 9.5%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set...
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27 Apr 2020  |  Asia Pacific  |  Market Outlook
Thailand Automotive Outlook, 2020
Thailand’s Automotive Market to be Weak Due to Global Uncertainties; Outbreak of Covid-19 to Especially Have a Major Impact on the Global Economy, as well as the Thai Economy
From 2018 to 2019, the automotive market in Association of South East Asian Nations (ASEAN) shrunk by 2.9% year-on-year (YoY), and total sales reached 3.5 million units. The main reasons include the direct impact of the global economic slowdown on automotive sales and decline in sales in Indonesia (by political election), which is the leader of the...
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22 Dec 2020  |  Asia Pacific  |  Market Research
Digital Payment Adoption in the ASEAN Market—Voice of Customer, 2020
Convenient and Secure solutions are Key to Mass Adoption
The COVID-19 pandemic has profoundly impacted the lives of people around the world. Throughout 2020, local governments worked to restrict peoples movement to contain the spread of the disease. Lockdowns greatly impacted the daily operations of several vertical industries and limited access to different types of goods and services. Moreover, as fear...
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04 Jun 2020  |  Asia Pacific  |  Market Research
Taiwan Contact Center Applications Market, Forecast to 2025
Traditional, Core Application Segments Declining Due to Growing Focus on Advanced Applications
The Taiwanese contact center applications market generated a revenue growth of 4.3Percentage, with market revenue of $9.5 million in 2018. The market is expected to decline at a CAGR of 0.9Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhance...
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19 Jun 2019  |  Asia Pacific  |  Market Research
Connected Trucks Telematics Market in Russia and CIS, Forecast to 2020
Market Growth Expected to Remain Steady Despite Social, Political, and Economical Uncertainties
Russia and the CIS nations, including Armenia, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan, form a unique and diverse set of connected truck telematics market, with differences and commonalities. The Russian and CIS markets are served by numerous local telematics companies and leading OEMs. The regio...
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29 Jan 2020  |  Europe  |  Frost Radar
Frost Radar in the Connected Trucks Telematics Market in Russia & CIS
A Measurement System to Spark Companies 2 Action (C2A)-Innovation That Fuels New Deal Flow and Growth Pipelines
The Russian and CIS nations constitute a unique and diverse part of the connected truck telematics market, and these countries include Armenia, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan. Several local and international telematics companies serve the Russian and CIS connected truck telematics market....
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12 Jul 2019  |  North America  |  Market Research
Global Content Management Solutions Market for the Media Industry, Forecast to 2024
In a Fragmented Market, Home-grown Solutions Restrict Revenue Growth and North America Remains the Primary Focus for Market Expansion
Consumption of news and entertainment has evolved; consumers want access to information anytime, anywhere, and across devices. This is driving the adoption of CMS to deliver content across form factors. The need for this shift in media consumption habits is the result of changing expectations of consumers who are demanding news and media platforms ...
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20 Dec 2021  |  Global  |  Market Research
Global Microgrids Growth Opportunities
Microgrids Will Bolster Transition to Distributed Energy Systems and Help Grids Provide Local Energy Resilience
The global microgrids market will experience strong revenue growth, increasing from $8.85 billion in 2021 to $19.55 billion in 2030. North America and Asia-Pacific (APAC) will be the leading markets from 2021 to 2030. However, APAC will outpace North America and hold the highest share in the long term, focusing on remote microgrids. With largely se...
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21 Jun 2019  |  Asia Pacific  |  Market Research
Chinese In-vitro Diagnostics Market Insight, Forecast to 2023
The China Manufacturing 2025 Program for Promoting Local R&D Investments and Increasing Demand from Tier I and II Hospitals Set to Transform the Industry Landscape
The In-vitro Diagnostics (IVD) market in China shows strong growth potential in several segments. Market growth is set to be driven by the growing volume of tests, rather than the higher price of testing solutions in traditional segments and the popularization of advanced testing technology in emerging segments. In the context of the reform in publ...
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21 Aug 2019  |  North America  |  Market Research
Companies to Watch in Customer Contact, North America, 2019
Technology Providers of Note in an Expanding Customer Service Ecosystem
This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...
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