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21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

This market engineering report is designed to provide an overview for customers and solution providers of the landscape for the EMEA Contact Center Systems Market. It includes market sizing and the market share of the top suppliers in the EMEA market as well as the market forecast for the period, 2014-2020. It also includes key market drivers that...

Leveraging on the middle-class populations growing demand for non-invasive surgery and their inclination to spend out of pocket on expensive medical devices required for arthroscopic surgeries, the Health Ministry plans to support the production of local, high quality devices through Healthcare 2020, a long-term plan that encourages innovation and...

The scope of this research study revolves around the global standards for healthcare and medical device interoperability and connectivity. It aims to analyze the impact of standards on sharing of patient information between healthcare IT solutions and medical devices in today’s healthcare system that is increasingly getting connected and digitized....

This research service profiles 51 of the major players within the European medical devices industry, detailing the market segments they cover, the devices they produce, their global locations, aspects relating to manufacture, distribution and OEM services within the company and their future plans. The research service may highlight areas for possib...

This research service examines the European urinary incontinence devices market in terms of the challenges faced by market participants, drivers, and restraints in the industry, the revenue forecasts, growth rates, and strategic recommendations.

This research service examines the European market for biopsy devices in terms of the challenges faced by market participants, drivers, and restraints in the industry, the competitive structure, the revenue forecasts and market trends.

This market analysis research provides market sizing and forecasts for premises-based contact center systems in the Europe, the Middle East, and Africa (EMEA) region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study pro...