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23 Nov 2020  |  Asia Pacific  |  Market Research
Artificial Intelligence, Analytics, and Cloud Fueling Taiwanese Contact Center Applications Market, Forecast to 2026
Integration of Digital Channels and Personalised Customer Experience to Drive System Upgrades
The Taiwanese contact center applications market generated revenue growth of 6.6%, with market revenue of $10.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Cloud Migration and System Upgrades Fueling Japanese Contact Center Applications Market, Forecast to 2026
Speech Recognition, Natural Language Processing, and Artificial Intelligence to Enhance Customer Satisfaction and Optimise Costs
The Japanese contact center applications market generated revenue growth of 5.4%, with market revenue of $178.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Analytics and Cloud Migration Driving South Korean Contact Center Applications Market, Forecast to 2026
Growth Opportunities Enhanced by Artificial Intelligence and Omnichannel Communication Services
South Korean contact center applications market generated revenue growth of 6.2%, with market revenue of $58.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Analytics and Automation Powering Malaysian Contact Center Applications Market, Forecast to 2026
Growing Focus on Multilingual Support and Remote Working Capablities to Accelerate Cloud Migration
The Malaysian contact center applications market generated revenue growth of 9.0%, with market revenue of $16.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Automation and Workforce Management Driving the Philippine Contact Center Applications Market, Forecast to 2026
Personalisation and Proactive Customer Experience Represent Key Growth Opportunities
The Philippines contact center applications market generated revenue growth of 4.2%, with market revenue of $21.7 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Cloud Migration Powering Australian Contact Center Applications Market, Forecast to 2026
Artificial Intelligence and Analytics Driving Operational Efficiency and Customer Satisfaction
The Australian contact center applications market generated revenue growth of 6.9%, with market revenue of $147.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Cloud Migration Fueling Hong Kong Contact Center Applications Market, Forecast to 2026
Demand for Personalisation and Multilingual Support to Drive Future Investments
The Hong Kong contact center applications market generated revenue growth of 4.7%, with market revenue of $16.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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07 Oct 2020  |  Asia Pacific  |  Market Research
Technology Advancements Transforming the Asia-Pacific Intelligent Automation Market, 2020–2024
Need to Enhance Business Efficiency and Improve Employee Engagement Through Value-added Jobs is Driving Growth Opportunities
This research service analyzes the intelligent automation (IA) market in Asia-Pacific (APAC). It presents an overview on how artificial intelligence (AI) and robotic process automation (RPA) are gaining significance across key countries in the region, their applications, and some of the drivers and restraints in using these technologies. This stu...
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04 Jun 2020  |  Asia Pacific  |  Market Research
India Contact Center Applications Market, Forecast to 2025
Traditional, Core Application Segments Declining Due to Growing Focus on Advanced Applications
The Indian contact center applications market generated a revenue growth of 9.1Percentage, with market revenue of $72.9 million in 2018. The market is forecasted to grow at 2.6Percentage CAGR from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhancement. C...
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04 Jun 2020  |  Asia Pacific  |  Market Research
Thailand Contact Center Applications Market, Forecast to 2025
Traditional, Core Application Segments Declining Due to Growing Focus on Advanced Applications
The Thailand contact center applications market generated a revenue growth of 8.3Percentage, with market revenue of $19.3 million in 2018. The market is expected to grow at a CAGR of 2.9Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhancemen...
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