Search results for: 'market platform as a service'

As businesses emerged from the COVID-19 pandemic operating environment, they found themselves facing the Great Resignation, an economic downturn, and a potential recession. These dynamics caused them to reassess spending and force business units to do more with less. Low-code application platforms (LCAPs), a technology that was just gaining popular...

A customer experience platform (CXP) brings order to the complexity of modern customer interactions, covering multiple channels and touchpoints to deliver a journey that is seamless, consistent, and personalized. Providers featured in this Frost Radar™ analysis offer a full-fledged native CXP that includes contact center software, AI, omnichannel e...

This report examines the transformative potential of Agentic AI to enhance efficiency, personalization, and automation across key service industries from 2025 to 2030. Focusing on 5 high-impact sectors—BFSI, healthcare, manufacturing, retail, and others—it analyzes how AI agents integrate across value chains to drive operational performance, custom...

This report examines the growing importance of AI governance platforms in enabling responsible and scalable artificial intelligence adoption, with a focused analysis of their applications and opportunities across interoperability, data privacy, and digital ethics. As organizations increasingly deploy complex AI systems, the need for structured gove...

21 Dec 2022  |  North America  |  Market Research

Growth Opportunities in the North American VoIP Access and SIP Trunking Services Market, Forecasts to 2028

VoIP Services Find New a New Role in Cloud PBX Integrations

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This study delivers market sizing, growth forecasts and market share analysis in the next-generation voice access services market comprising: • Voice over Internet Protocol (VoIP) trunking • Session Initiation Protocol (SIP) trunking • Basic VoIP access services • Cloud Calling Plans VoIP access and VoIP/SIP trunking services involve the...

Customer experience (CX) platforms serve as the operational and intelligence layer through which organizations manage, orchestrate, and continuously optimize customer interactions across every channel and touchpoint. As contact center boundaries expand to encompass digital self-service, AI-driven resolution, and proactive engagement, the platforms ...

The Frost Radar™ for the supply-side platform market analyzes software solutions that allow publishers to effectively manage, sell, and optimize their advertising inventories through a set of programmatic tools. These are part of the broader digital advertising supply chain and provide the sell-side (i.e., publishers, media owners, and app develope...

This Frost Radar™ reveals the positioning of key companies in the Latin American customer experience (CX) platforms industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. CX platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire custom...

The network services industry is experiencing significant shifts driven by advancements in Software Defined Networking (SDN), Secure Access Secure Edge (SASE), and managed security services, which are expected to sustain double-digit revenue growth and counterbalance declines in traditional transport services. Artificial Intelligence (AI) is playin...