Search results for: 'Simulation Industrial Automation'

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

Global economies are in the phase of easing restrictions and accepting the new normal. European leasing and rental companies are embracing the new challenges set forth. The connected car is a ground-breaking trend in the automotive industry, and many automobile manufacturers are offering telematics as standard services in vehicles rolled out from f...

This Frost Radar™ examines the European customer experience management (CXM) outsourcing landscape. CXM is a subset of the much broader business process outsourcing industry. Usually, it is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from hand...

This research examines the European Disposable Surgical Drapes and Gowns markets in terms of the challenges faced by market participants, drivers and restraints in the industry, the competitive structure in the major markets, the revenue forecasts and growth rates and strategic recommendations.

This research service examines the European market for hip and knee replacements in terms of the challenges faced by market participants, drivers and restraints in the industry, the competitive structure in the major markets, the revenue forecasts and growth rates and strategic recommendations.

This research service examines the electronic lab notebooks market in Europe in terms of the challenges faced by market participants, drivers and restraints in the industry, the competitive structure in the major markets, the revenue forecasts and growth rates, strategic recommendations and market opportunities.

This research service examines the Contract Research Organisation (CRO) Market in Europe in terms of the challenges faced by market participants, drivers and restraints in the industry, the competitive structure in the major markets, the revenue forecasts and growth rates, strategic recommendations and market opportunities.

Connected car technology is a groundbreaking trend in the automotive industry. Many automobile manufacturers offer telematics as a standard feature in new vehicles. European leasing and rental companies embracing telematics technology adopt factory-fit telematics solutions or work with independent telematics companies to install solutions customize...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...