Search results for: 'base push generation'

The analysis focuses on the primary regions and competitive environment at the sub-segment level and includes competitive structure and market share data at the overall level. The aerospace sector is one of the leading end-use industries in material development innovation, which has led to the adoption of composites in other major end-use industrie...

The industrial sector accounts for 20% or more of global emissions and is working toward achieving global climate targets set in the 2015 Paris Agreement. The study analyzes solutions that modern manufacturers can adopt to reduce process emissions significantly without compromising on the manufacturing activities. Government and technology play a v...

This study presents an assessment of the global coating additives market. It considers volume shipments and revenue generated from additives used in coating applications between 2018 and 2028. The total market is segmented into rheology modifiers; wetting, dispersing, and levelling agents; foam control agents; biocides; and others (a wide range of ...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

Frost & Sullivan defines workforce optimization (WFO) as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize resources. WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improv...

In this analysis, Frost & Sullivan examines the commercial truck industry in China, focusing on the light, medium, and heavy-duty commercial truck segments. Commercial trucks are crucial in various areas in China, such as manufacturing, agriculture, forestry, mining, construction, transportation and warehousing, wholesale, and retail, contributing ...

Secure access service edge (SASE) developers are employing AI to make their cloud zero trust architecture platforms better. This isn't news: Most of the bigger SASE vendors have experimented with integrating AI components into their platforms for five years or more. What is new is that their customers are now reaping the tangible benefits of those ...

With increasing connectivity features, advanced cybersecurity solutions will be necessary to secure next-gen connected vehicles. OEMs should establish a comprehensive cybersecurity model to proactively address the evolving threat landscape, especially with the advent of generative AI. With imminent global regulatory mandates, cybersecurity is not j...

The global business process management (BPM) industry is projected to experience significant growth in the coming years. The BPM services market is estimated at US$254.1 billion in 2023 growing at 5.0% year-on-year driven by the demand for process automation and AI as organizations embark on their end-to-end digital transformation journey. Disrupti...