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Barring Puerto Rico, the economies of Costa Rica, the Dominican Republic, Guatemala, Panama, Jamaica, and Trinidad & Tobago are on a stable growth path in the second half of 2019. The regional Gross Domestic Product (GDP) at constant prices is estimated to register 3.2% growth in Q4 2019 and is forecast to grow by 2.8% annually. There are signs of ...

Major economies in the Middle East and Africa experienced an economic slowdown with GDP growth rate declining for Saudi Arabia, United Arab Emirates (UAE), Nigeria, Qatar, Israel, and Iran in the second quarter of 2019. The area is affected by volatile oil prices, and in Q2 especially, there was a decline in oil prices and production cuts by OPEC. ...

The Americas are expected to record tepid growth in 2020, higher than that of 2019. Advanced economies such as the US and Canada are likely to witness an economic rebound in 2020. Other smaller economies like Panama and Chile are poised to grow as well. However, Argentina’s growth is likely to remain contracted on account of currency deterioration ...

The global biometrics industry is entering a new development phase for its solutions. It is no longer about what type of biometric scans you build the software or hardware scanners to capture; rather, biometric solutions now seek to define and position themselves in the industry based on what they can use an individual’s biometrics to help them acc...

Developed economies in Europe are facing elevated price pressures and a tight credit environment amidst subdued global growth in 2023. Persistent inflation, climate change's adverse impact on the tourism industry, slowing export demand, and geopolitical chaos are key factors likely to weigh on near-term growth momentum. A significant cutback in oil...

This Frost & Sullivan analysis examines the evolution of mobility innovation through a comprehensive benchmarking of automotive and mobility-related patents across connected, autonomous, shared, and electric (CASE) mobility dimensions. Using patent data from the United States Patent and Trademark Office spanning 1976 to 2040, the analysis maps lon...

Cloud computing has become a pivotal element in the modern business paradigm, offering diverse cloud models and services that streamline IT infrastructure and drive digital transformation. The transition to cloud computing introduces a huge number of new cyber risks and attack vectors, leaving organizations susceptible to a variety of cybersecurity...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

Infographics

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

Governments across the world are looking for solutions to mitigate climate change and pave the way for decarbonization. The route to decarbonization requires supportive regulatory frameworks that mandate energy efficiency and emission reduction measures across all sectors. To achieve a low-carbon future, significant economic investments in renewa...